Airport infrastructure - what happens behind the scenes

The Monitoring Experts

Chances are, when you are in an airport, you don't give much thought to what's going on behind the scenes. But there are a lot of systems and interfaces involved in getting you from your arrival at the airport to boarding your flight. There is passenger check-in, baggage drop-off, flight info displays, physical security devices, and much more. And if any of these systems fail, major disruptions can ensue.
David Montoya joins us to describe the many moving parts of a typical airport, and he explains the importance of dashboards and a monitoring approach based on business processes.

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Chapter

1. Introduction (00:00:00)

2. Processes at a typical airport (00:02:43)

3. When systems fail (00:08:41)

4. Thinking about business processes for monitoring (00:10:24)

5. The right views for the right teams (00:13:04)