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#7 | Behind the Scenes: A Day in the Life at Robbins HVAC | The Robbins Podcast
Manage episode 422433954 series 3497534
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Welcome to Episode 7 of The Robbins Podcast! This week, we're back at the old bench with Richard, Skyler, Steve, and Drew for an in-depth discussion about a typical day in the life of our team members. From early starts to tackling unexpected challenges, get ready for a candid look into what keeps the Robbins HVAC team running smoothly. Join us as we share stories, grill each other with questions, and dive into the nuances of working in the HVAC industry.
Show Notes:
- Introduction: Reintroducing the bench and the crew (Richard, Skyler, Steve, Drew)
- Skyler’s Day:
- Early morning routine and coordinating the team
- Managing on-call duties and ensuring no customer is left behind
- Handling daily activities, from briefing the team to solving on-site problems
- What Skyler loves most about his job and the challenges he faces
- Q&A with Skyler: Insights into his role and personal anecdotes
- Drew’s Day:
- Setting up the day for technicians and managing chaos
- Ensuring smooth operations and handling special instructions
- The importance of reports and meetings with technicians
- Drew’s greatest skill: Quick problem-solving
- Favorite part of the day: The quiet moments and music preferences
- Steve’s Day:
- Seasonal variations in responsibilities
- Managing the warehouse and jumping into the field
- Preferring to work alone but appreciating the team dynamic
- Reflecting on training and the satisfaction of seeing growth in others
- Richard’s Day:
- Balancing sales management and customer satisfaction
- Ensuring comfort advisors are prepared for their day
- The importance of adaptability and helping others succeed
- Biggest challenge: Balancing self-improvement with contentment
- Team Dynamics:
- Communication between sales and installation teams
- Implementing CompanyCam for better coordination
- Handling conflicts and focusing on what’s right rather than who’s right
- The iceberg effect: Preventing customers from seeing the challenges beneath the surface
- Closing Discussion:
- Reflecting on childhood dreams and career paths
- Teasing future guests and topics for the next episode
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