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20. How Heather Built A Fully Distributed Team To Bring Us Closer To Our Customers
Manage episode 327446413 series 3223521
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Heather Gilletti joined Sendible at the start of 2019 as our first US-based, customer-facing employee. A few months later, she was promoted to Customer Success Manager. At the time, one of our goals was to get closer to our customers, so Heather was tasked with not only leading but also growing Sendible's first fully distributed department.
In this episode, Gavin talks to Heather about:
- How she went about successfully recruiting and leading a fully distributed team across timezones
- Overcoming communication challenges, implementing new processes and managing change as a distributed team
- The lack of content for managers tasked with building a remote team and the importance of building a support network
- Her role in Sendible's social committee and how we involve remote workers in HQ-based social events
- And much, much more...
If you enjoyed this episode, you may like these:
- 17. How Shanaaz Manages Her HQ-Based Team From The Other Side Of The World
- 09. Maintaining Mental Wellness When Working Remotely
- 04. Rachel Created A Customer Success Department, Here's How!
- 01. We've Become A Remote Company & We Love It!
Connect with us:
- We're always looking for talented individuals to join the team, no matter where you are in the world! Get in touch here: https://www.sendible.com/careers
- Connect with Heather on LinkedIn: https://www.linkedin.com/in/heathergilletti
We want to hear from you
- Send an email to insider@sendible.com or leave us a voice message!
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