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Off Script: Imagining the next era of customer service

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Konten disediakan oleh podcast@intercom.com. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh podcast@intercom.com atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise, things are just getting started. The race to build and ship the future is on.

Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk

Follow the people:

https://www.linkedin.com/in/eoghanmccabe/

https://x.com/eoghan

Follow Intercom:

Twitter: https://x.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/

Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. www.inter.com/productpodcast

www.intercom.com

#customerservice #Customersupport #aiinsights

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

455 episode

Artwork
iconBagikan
 
Manage episode 447677368 series 1321127
Konten disediakan oleh podcast@intercom.com. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh podcast@intercom.com atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise, things are just getting started. The race to build and ship the future is on.

Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk

Follow the people:

https://www.linkedin.com/in/eoghanmccabe/

https://x.com/eoghan

Follow Intercom:

Twitter: https://x.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/

Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. www.inter.com/productpodcast

www.intercom.com

#customerservice #Customersupport #aiinsights

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

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