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Creating a Frictionless Customer Journey with Cinthia Silva
Manage episode 420925337 series 2829511
Cinthia Silva shares her career journey from finance to customer success and the importance of sales training and self-improvement. She emphasizes the value of onboarding and creating a frictionless customer journey. Cinthia also highlights the significance of communities in personal and professional growth. She discusses the role of customer success in proactive client engagement and becoming a strategic advisor. Lastly, she shares the impact of her travel experiences on her mindset and willingness to take risks.
Takeaways
- Transitioning from one industry to another can provide valuable skills and perspectives.
- Sales training and self-improvement are essential for success in customer-facing roles.
- Onboarding is a critical part of the customer journey and can greatly impact customer success.
- Communities offer opportunities for learning, networking, and collaboration.
- Customer success involves proactive engagement and becoming a strategic advisor.
- Personal experiences, such as travel, can shape mindset and willingness to take risks.
Chapters
- 00:00 Career Transition: From Finance to Customer Success
- 01:01 Differences Between Finance and Events Industries
- 03:29 The Role of Customer Success in Revenue Generation
- 05:00 Creating a Frictionless Customer Journey
- 07:08 The Importance of Onboarding and Customer Success
- 09:46 The Full Cycle Sales Experience
- 10:20 Becoming a Strategic Advisor in Customer Success
- 13:27 Taking Control of Your Career and Joining Communities
- 15:27 Finding Reputable and Affordable Communities
- 21:08 The Impact of Travel Experiences on Mindset and Risk-Taking
Ever wish you could pick Wesleyne's brain? Now you can. Check out AskWesleyne.Com to find the answers to all your sales, leadership, mindset and business question.
For daily tips on sales and leadership connect with Wesleyne
LinkedIn- linkedin.com/in/wesleyne
Instagram- @wesleynewhittaker
Tiktok- https://www.tiktok.com/@thewesleynewhittaker
Facebook - https://www.facebook.com/transformedsales
Youtube- www.youtube.com/@wesleynewhittaker
Website- TransformedSales.com
Email- podcast@transformedsales.com
Connect with Cinthia Silva
LinkedIn- linkedin.com/in/cinsilva
150 episode
Manage episode 420925337 series 2829511
Cinthia Silva shares her career journey from finance to customer success and the importance of sales training and self-improvement. She emphasizes the value of onboarding and creating a frictionless customer journey. Cinthia also highlights the significance of communities in personal and professional growth. She discusses the role of customer success in proactive client engagement and becoming a strategic advisor. Lastly, she shares the impact of her travel experiences on her mindset and willingness to take risks.
Takeaways
- Transitioning from one industry to another can provide valuable skills and perspectives.
- Sales training and self-improvement are essential for success in customer-facing roles.
- Onboarding is a critical part of the customer journey and can greatly impact customer success.
- Communities offer opportunities for learning, networking, and collaboration.
- Customer success involves proactive engagement and becoming a strategic advisor.
- Personal experiences, such as travel, can shape mindset and willingness to take risks.
Chapters
- 00:00 Career Transition: From Finance to Customer Success
- 01:01 Differences Between Finance and Events Industries
- 03:29 The Role of Customer Success in Revenue Generation
- 05:00 Creating a Frictionless Customer Journey
- 07:08 The Importance of Onboarding and Customer Success
- 09:46 The Full Cycle Sales Experience
- 10:20 Becoming a Strategic Advisor in Customer Success
- 13:27 Taking Control of Your Career and Joining Communities
- 15:27 Finding Reputable and Affordable Communities
- 21:08 The Impact of Travel Experiences on Mindset and Risk-Taking
Ever wish you could pick Wesleyne's brain? Now you can. Check out AskWesleyne.Com to find the answers to all your sales, leadership, mindset and business question.
For daily tips on sales and leadership connect with Wesleyne
LinkedIn- linkedin.com/in/wesleyne
Instagram- @wesleynewhittaker
Tiktok- https://www.tiktok.com/@thewesleynewhittaker
Facebook - https://www.facebook.com/transformedsales
Youtube- www.youtube.com/@wesleynewhittaker
Website- TransformedSales.com
Email- podcast@transformedsales.com
Connect with Cinthia Silva
LinkedIn- linkedin.com/in/cinsilva
150 episode
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