745 Redefining vCIO and the AI Service Desk

Uncle Marv's IT Business Podcast

In this episode, Uncle Marv sits down with Kip Fanta from GetInSync and Mark Alayev from Thread to discuss the latest developments in MSP services and AI technology.

Kip Fanta, newly joined with GetInSync, talks about the company's focus on VCIO services and helping MSPs communicate better with their clients. He emphasizes the importance of understanding the full IT landscape and how Get In Sync can help MSPs move up the value chain, especially in co-managed IT scenarios. Kip also touches on the customization capabilities of their platform and the financial model that benefits both MSPs and their clients.

Mark Alayev, CEO of Thread, dives deep into the world of AI-driven service desks. He discusses Thread's new product, which uses agentic AI to create custom agents for different industries. Mark emphasizes the importance of giving MSPs control over AI behavior and explains how Thread's solution focuses on human-to-human communication while integrating with system-to-system automation. He also shares his thoughts on the future of AI in the MSP industry, predicting that 20-35% of service desk requests could be fully automated in the near future. Both interviews provide valuable insights into the evolving landscape of MSP services and the role of AI in shaping the future of IT support.

Guest Bios:

• Kip Fanta: Former Procter & Gamble IT professional, now driving partner relationships at Get In Sync, focusing on VCIO services for MSPs.
• Mark Alayev: CEO of Thread, leading the charge in AI-driven service desk solutions for MSPs.

Websites Mentioned:

• Get In Sync: https://getinsync.ca/
• Thread: https://www.getthread.com/

People Mentioned for Shout Outs:

• Stuart Holtby
• Bobby Jacobs

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
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