The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
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DR2023 Steve Baty - Organisational Tensions - important context to the customer journey
MP3•Beranda episode
Manage episode 359224699 series 1017672
Konten disediakan oleh UX Australia. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh UX Australia atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Design research is generally discussed in the context of gaining a better, deeper understanding of the needs, behaviours and motivations of individuals and groups. Typically, these people are viewed as being outside of, or separate from the organisation responsible, or interested in, responding to those needs. In his 2010 book on Innovation, Disrupt, Luke Williams speaks of the power of understanding tensions experienced by individuals as a means of sparking innovative ideas. Organisational Tensions provide similar insight and serve a similar role when engaging in strategic design activities. Like individuals, organisations undergo tension as a result of internal and external forces; the misalignment between systems and needs; and the changing expectations of customers and staff in relation to the work of the organisation. This presentation will look at the ways in which organisational tensions can be identified; look at some examples of tensions; and look at a case study from the State Library of Victoria.
…
continue reading
580 episode
MP3•Beranda episode
Manage episode 359224699 series 1017672
Konten disediakan oleh UX Australia. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh UX Australia atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Design research is generally discussed in the context of gaining a better, deeper understanding of the needs, behaviours and motivations of individuals and groups. Typically, these people are viewed as being outside of, or separate from the organisation responsible, or interested in, responding to those needs. In his 2010 book on Innovation, Disrupt, Luke Williams speaks of the power of understanding tensions experienced by individuals as a means of sparking innovative ideas. Organisational Tensions provide similar insight and serve a similar role when engaging in strategic design activities. Like individuals, organisations undergo tension as a result of internal and external forces; the misalignment between systems and needs; and the changing expectations of customers and staff in relation to the work of the organisation. This presentation will look at the ways in which organisational tensions can be identified; look at some examples of tensions; and look at a case study from the State Library of Victoria.
…
continue reading
580 episode
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