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There's no WFM without Capacity Planning | Eric Bainbridge
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🚀 Capacity planning: The most overlooked part of WFM?
This week on WFM Unfiltered, we're breaking down why capacity planning is not optional—it’s the foundation of a solid workforce strategy.
We’re joined by Eric Bainbridge, a WFM expert who’s spent 20+ years mastering the art of balancing cost, efficiency, and customer experience.
🎯 Why do so many companies get capacity planning wrong?
🎯 What’s the real impact of bad planning on business outcomes?
🎯 And how can YOU take control of forecasting, staffing, and resource allocation?
The episode drops this week. Don’t miss it.
📢 Subscribe now: https://www.youtube.com/@wfmunfiltered?sub_confirmation=1
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