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Konten disediakan oleh Cristina Vannini-Goodchild. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Cristina Vannini-Goodchild atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Episode 50 - How can a CRM solution assists with customer service and support?

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Manage episode 427367741 series 3508425
Konten disediakan oleh Cristina Vannini-Goodchild. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Cristina Vannini-Goodchild atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

We're excited to welcome back the wonderful Mandy Allen from CRM Insight! This time, we're talking about how a CRM can help businesses quickly resolve customer issues. With a CRM, the support teams can easily access a customer’s history, preferences, and past interactions, leading to faster issue resolution and a more personalized experience.

I'll also be covering some of the most common mistakes organizations make when using a CRM. These errors can lead to data leaks, misuse, and leave the company vulnerable to reputational damage and potential lawsuits. Stay tuned for some valuable insights!

#gdpr #dataprotection #crm #customerservice #customersupport #support #helpdesk #damage #dataleakage

  continue reading

67 episode

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iconBagikan
 
Manage episode 427367741 series 3508425
Konten disediakan oleh Cristina Vannini-Goodchild. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Cristina Vannini-Goodchild atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

We're excited to welcome back the wonderful Mandy Allen from CRM Insight! This time, we're talking about how a CRM can help businesses quickly resolve customer issues. With a CRM, the support teams can easily access a customer’s history, preferences, and past interactions, leading to faster issue resolution and a more personalized experience.

I'll also be covering some of the most common mistakes organizations make when using a CRM. These errors can lead to data leaks, misuse, and leave the company vulnerable to reputational damage and potential lawsuits. Stay tuned for some valuable insights!

#gdpr #dataprotection #crm #customerservice #customersupport #support #helpdesk #damage #dataleakage

  continue reading

67 episode

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