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TownHall: Epic Implementation, Staff Retention, and AI to Improve IVR with Robert Eardley

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Konten disediakan oleh This Week Health. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh This Week Health atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

May 7: Today on TownHall Sue Schade, Principal at StarBridge Advisors talks with Robert Eardley, SVP and Chief Information Officer at University Hospitals. They discuss EHR migrations, current focuses at UH, and future plans in healthcare technology. We delve into the major projects at University Hospitals, including application decommissioning and legacy data management, the move to Azure, and an impressive EPIC stabilization and benefit achievement stabilization initiative. Specifically, how is the hospital utilizing an interactive voice agent (IVA) system to enhance patient interactions? How are they overcoming workforce challenges in an increasingly digital world? Dive into these captivating topics and more in our enlightening discussion with Robert.

Read the article mentioned in this episode: https://www.beckershospitalreview.com/ehrs/university-hospitals-projects-100m-annual-benefit-from-ehr-install.html?origin=CIOE&utm_source=CIOE&utm_medium=email&utm_content=newsletter&oly_enc_id=7098A7394467F7R

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238 episode

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Manage episode 416911291 series 2286565
Konten disediakan oleh This Week Health. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh This Week Health atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

May 7: Today on TownHall Sue Schade, Principal at StarBridge Advisors talks with Robert Eardley, SVP and Chief Information Officer at University Hospitals. They discuss EHR migrations, current focuses at UH, and future plans in healthcare technology. We delve into the major projects at University Hospitals, including application decommissioning and legacy data management, the move to Azure, and an impressive EPIC stabilization and benefit achievement stabilization initiative. Specifically, how is the hospital utilizing an interactive voice agent (IVA) system to enhance patient interactions? How are they overcoming workforce challenges in an increasingly digital world? Dive into these captivating topics and more in our enlightening discussion with Robert.

Read the article mentioned in this episode: https://www.beckershospitalreview.com/ehrs/university-hospitals-projects-100m-annual-benefit-from-ehr-install.html?origin=CIOE&utm_source=CIOE&utm_medium=email&utm_content=newsletter&oly_enc_id=7098A7394467F7R

  continue reading

238 episode

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