15 subscribers
Offline dengan aplikasi Player FM !
MGMA Insights: Humanizing Lean Leadership in Healthcare – A Conversation with Owen Dahl
Manage episode 449530057 series 1260959
Welcome to the MGMA Insights Podcast, where we bring expert insights to help medical practice leaders and MGMA members navigate the challenges of the healthcare industry. I’m Daniel Williams, your host and Senior Editor at MGMA. Today, we have a returning guest, healthcare consultant and author Owen Dahl. Owen’s latest book, Humanizing Lean Leadership in Healthcare, published by MGMA, is the focal point of this episode. We’ll discuss how Lean principles can be adapted to foster a human-centric approach in medical practices, tackling staff engagement, efficiency, and patient outcomes.
Key Topics Covered:
- The motivation behind Humanizing Lean Leadership in Healthcare and how it fills a content gap in Lean literature.
- How organizations can integrate Lean tools while keeping a strong focus on culture and human engagement.
- The parallels between Lean implementation and adapting to AI in the workplace.
- Practical examples of culture-driven success in medical practices using Lean principles.
- Details about Owen Dahl’s Lean Six Sigma Green Belt course offered by MGMA and how it aligns with his book.
Major Takeaways:
- The Need for Human-Centric Lean: Owen emphasizes that while Lean and Six Sigma often focus on metrics and efficiency, it’s crucial to engage employees' minds and skills. “One of the bigger wastes that we’ve always seen is that the employees’ brains are not engaged as much as they should be.”
- Adapting to Change: With the rise of AI, many fear job loss. Owen discusses that adaptation and upskilling employees are essential for leveraging new technologies successfully: “The ones that are going to be successful are those that are going to adapt... and use it effectively.”
- Culture as the Foundation: Successful integration of Lean and AI depends on a strong organizational culture. Owen states, “If the culture is not accepting of these kinds of things happening, that organization is probably doomed to fail.”
- Real-World Applications: Owen shares insights from a case study involving a 20-doctor practice where Lean tools were tailored to meet the needs of individual departments, resulting in improved patient satisfaction and staff retention.
- Educational Opportunities: Owen highlights the flexibility of MGMA’s Lean Six Sigma Green Belt course, which allows participants to apply Lean tools to real-world projects within their practices.
Quotes:
- “It’s humanizing efficiency... to meet the demand and still make it a great patient experience.”
- “Every organization needs to look at itself in relation to AI, Lean, and staff retention to be successful.”
Resources:
Recommended Reading:
- Sapiens: A Brief History of Humankind by Yuval Noah Harari
- Nexus by Yuval Noah Harari
For more information and additional resources, visit the MGMA website.
645 episode
Manage episode 449530057 series 1260959
Welcome to the MGMA Insights Podcast, where we bring expert insights to help medical practice leaders and MGMA members navigate the challenges of the healthcare industry. I’m Daniel Williams, your host and Senior Editor at MGMA. Today, we have a returning guest, healthcare consultant and author Owen Dahl. Owen’s latest book, Humanizing Lean Leadership in Healthcare, published by MGMA, is the focal point of this episode. We’ll discuss how Lean principles can be adapted to foster a human-centric approach in medical practices, tackling staff engagement, efficiency, and patient outcomes.
Key Topics Covered:
- The motivation behind Humanizing Lean Leadership in Healthcare and how it fills a content gap in Lean literature.
- How organizations can integrate Lean tools while keeping a strong focus on culture and human engagement.
- The parallels between Lean implementation and adapting to AI in the workplace.
- Practical examples of culture-driven success in medical practices using Lean principles.
- Details about Owen Dahl’s Lean Six Sigma Green Belt course offered by MGMA and how it aligns with his book.
Major Takeaways:
- The Need for Human-Centric Lean: Owen emphasizes that while Lean and Six Sigma often focus on metrics and efficiency, it’s crucial to engage employees' minds and skills. “One of the bigger wastes that we’ve always seen is that the employees’ brains are not engaged as much as they should be.”
- Adapting to Change: With the rise of AI, many fear job loss. Owen discusses that adaptation and upskilling employees are essential for leveraging new technologies successfully: “The ones that are going to be successful are those that are going to adapt... and use it effectively.”
- Culture as the Foundation: Successful integration of Lean and AI depends on a strong organizational culture. Owen states, “If the culture is not accepting of these kinds of things happening, that organization is probably doomed to fail.”
- Real-World Applications: Owen shares insights from a case study involving a 20-doctor practice where Lean tools were tailored to meet the needs of individual departments, resulting in improved patient satisfaction and staff retention.
- Educational Opportunities: Owen highlights the flexibility of MGMA’s Lean Six Sigma Green Belt course, which allows participants to apply Lean tools to real-world projects within their practices.
Quotes:
- “It’s humanizing efficiency... to meet the demand and still make it a great patient experience.”
- “Every organization needs to look at itself in relation to AI, Lean, and staff retention to be successful.”
Resources:
Recommended Reading:
- Sapiens: A Brief History of Humankind by Yuval Noah Harari
- Nexus by Yuval Noah Harari
For more information and additional resources, visit the MGMA website.
645 episode
Semua episode
×1 Ask MGMA: Optimizing Accounts Receivable with an Effective Central Billing Office 15:11
1 MGMA Week in Review: Protecting Medicaid, Behavioral Finance for Clinicians, and Tackling Data Challenges 16:45
1 MGMA Insights: Unlocking the Power of Mentorship with Dr. Ruth Gotian 25:32
1 MGMA Insights: Navigating the Future of Physician Recruitment with Liz Mahan 26:09
1 MGMA Insights: A Legacy of Leadership with Regina Rogoff 18:44
1 Mindful Medicine: Dr. Anjali Rajpal on Transforming Care Through Mindfulness and Artistry 26:37
1 MGMA Week in Review: Strategic Planning Pitfalls, Healthcare Tensions, and Nursing Compensation Trends 15:47
1 Mindful Medicine: Finding Resilience on Everest with Dr. Mimi Zieman 24:06
1 MGMA Insights: DeDe Kelley on 2025 Healthcare Hiring Trends 23:34
1 MGMA Week in Review: Bipartisan Healthcare Changes, AI Insights, and Virtual Assistant Strategies 15:32
1 MGMA Member Spotlight Podcast: Navigating the C-Suite path with Veronica Villareal 26:10
1 MGMA Business Solutions: Beyond EHRs – The Future of Healthcare Automation with Dr. Michael Blackman 23:03
1 MGMA Week in Review: Advocate Health's Value-Based Care Success, Pharmacy Chain Closures, and Addressing Violence in Healthcare 14:41
1 MGMA Business Solutions: Claude Royster on Improving the Patient Financial Experience 24:05
1 MGMA Business Solutions: Leveraging Technology and Partnerships for Healthcare Resilience with Dr. Anthony Mazzarelli 20:50
Selamat datang di Player FM!
Player FM memindai web untuk mencari podcast berkualitas tinggi untuk Anda nikmati saat ini. Ini adalah aplikasi podcast terbaik dan bekerja untuk Android, iPhone, dan web. Daftar untuk menyinkronkan langganan di seluruh perangkat.