Podcast Dale Carnegie Training terbaik (2024)

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402 What To Look For When Hiring A Salesperson In Japan 10:25

20h ago10:25

10:25

Most of the sales jobs in Japan require the ability to sell in Japanese. That usually means native speakers of Japanese or foreigners who can operate at a highly sophisticated language level. There will be exceptions, but they are not that numerous. Probably the bilingual recruitment industry is one of the main employers of foreigners who can’t spe…

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402 Presenters Who Hit The Mark 10:00

1d ago10:00

10:00

Watching the avalanche of speakers to the Democratic National Convention has been interesting. Some really hit the mark and others not so much. What makes the difference? From what I could see they were all using teleprompters, so effectively they are reading what they wrote to us. Some I felt were just reading back to us what they wordsmithed and …

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219 Roberto Pleitavino, President Oris Japan 1:05:20

4d ago1:05:20

1:05:20

Previously Roberto was the General Manager BrandLoyalty, President Zwiesel Japan, Export Manager and Retail And Sales Promotion Manager Japan. He has a law degree from Universita degli Studi di Torino and was on the Executive Training Programme (ETP) in Japan

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The Brand Won't Save You 9:26

6d ago9:26

9:26

My eyes are closing. I am struggling to stay awake. There is something about this presentation that is not working. I thought, it must be me. I must be tired. Later however I realized the problem. I was being lulled into sleep by the monotone delivery of the presenter. The brand by the way is gorgeous. This is seriously high profile, a name that ev…

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575 Twelve Steps To A Win-Win Conflict Resolution Part One 12:07

7d ago12:07

12:07

“Remember that other people may be totally wrong, but they don’t think so”. This quote from Dale Carnegie sums up the problem. All those other people we have trouble with had better fly straight. All they need is a better understanding of why they are wrong and we are right. By force of will, strenuous, sustained argument and politicking, we will w…

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The Power Of Rhetorical Questions 13:14

3d ago13:14

13:14

Questions in general are powerful tools for speakers. They bring focus to key points we want to get across. They are particularly useful in getting our audience engaged. They also have danger within them. Knowing when to use questions and what types of questions to use are things which must be worked out in the planning of the presentation and shou…

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401 Don’t Get Emotional In Sales In Japan 10:13

8d ago10:13

10:13

I have been coaching a founder client here for quite a while now and his emotional reaction to his clients not buying on his schedule always surprises me. I keep telling him, “it is business; it is not personal”. We know that there are some customers who will just never buy, some who will buy now and some who will buy in the future. We just don’t k…

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401 Criticising And Being Negative When Giving Public Speeches In Japan 10:18

8d ago10:18

10:18

In my observation, American politics continues to descend into a morass of nastiness topped up with a lot of name calling and rabid criticism of the other side. In my native country of Australia, politicians won’t publicly call their opponents “stupid” or “weird”, because they know the voting public won’t accept that type of behaviour. In our natio…

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Leaders Who Have R.E.A.L. 11:17

10d ago11:17

11:17

We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations composed entirely of seemingly impenetrable codes. They are handy though and this one R.E.AL. is short and serviceable to describe best practice leadership attributes. It always good to have evidence around pontification. This summary of the great a…

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218 Alejandro Cabal, President Tetra Pak Japan & Korea 52:57

12d ago52:57

52:57

From October 2024 Alejandro will become Global CEO of Schoeller Allibert. Previously for Tetra Pak, he was VP Packaging Solution Moderna Italy, Managing Director Tetra Pak Iberia, Managing Director Tetra Pak Italy, Global CB BU Marketing Director Sweden, Executive Commercial Director Madrid, Executive Commercial Director Bogata, Sales Manager Exxon…

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Dealing With Price Resistance 10:54

13d ago10:54

10:54

Pricing is usually set by the boss and salespeople are just there to get out and sell at that designation. The trouble though is salespeople are not convinced by any price setting methodology. They only believe in the reality of the market. The way they know the reality is the degree of pushback they get from clients, when they are trying to sell. …

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574 Resolving Internal Conflicts In Japan 13:18

14d ago13:18

13:18

Business is more fast-paced that ever before in human history. Technology boasting massive computing and communication power is held in our palm. It accompanies us on life’s journey, 24 hours a day, seven days a week, everywhere we go. We are working in the flattest organisations ever designed, often in noisy, distracting open plan environments. We…

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400 Elements Of Outstanding Customer Service In Japan (Part Three) 14:23

15d ago14:23

14:23

This is Part Three and is the conclusion of our series on how to provide superior customer service. 1. Go the extra mile Time is always short and we all tend to cut corners and look for anywhere we can save time. On the receiving end of the service though, we are looking for as much personalised attention as possible, so there is a natural tension …

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400 Offering Balance When Presenting In Japan 10:07

16d ago10:07

10:07

Most business speeches are very definitive. We did this, and it worked for us and you could do the same and also get similar results. Usually, we are asked to speak because we have had good results and have rich experience in our industry. The hosts believe that others will be interested in hearing what we did, so that they can take lessons from it…

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Project Team Leadership 11:39

17d ago11:39

11:39

Projects are too common. Because of this we take them for granted, seeing them as part of everyday work, but we don’t approach them properly. We usually gather the team together and then dive straight into the details of the project, without really applying a professional approach. We certainly don’t apply as much planning expertise to the task as …

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217 Scott Sato, Chairman, AoraNow Inc 1:05:12

18d ago1:05:12

1:05:12

Previously Scott was Chairman Circlace Inc, CEO Tricor, President Pasona, Manager EY Scott has an undergraduate degree in accounting from Iona University.

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Don’t Tell It Like It Is In Japan 8:27

20d ago8:27

8:27

You have to tell people how it is or you will lose power and authority. If you swallow what you want to say, you will diminish yourself. If you avoid hard conversations, you will have less influence. You need to tell them exactly how you are feeling. This was the tenor of the advice coming from an American communication “guru”. While listening to t…

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573 What Is “Enclothed Cognition” And Why Does It Matter To Leaders in Japan? 11:48

21d ago11:48

11:48

I saw a video recently from Rampley and Co in the UK featuring Caryn Franklin, a Fashion and Identity Commentator, talking about something called “enclothed cognition”. When I saw her work title - Fashion and Identity Commentator - and the reference to psychology, I was dubious. I was thinking, “here we go, more psychobabble”. She referenced a psyc…

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399 Elements Of Outstanding Customer Service In Japan (Part Two) 12:52

22d ago12:52

12:52

In Part One, we looked at some of the elements we need to be working on in providing excellent customer service, and so now let’s continue. 1. Friendly This would seem to be a very basic requirement in customer service, but often the wrong people are placed in these roles and many of them don’t like people. Even those who do like people can suffer …

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399 Anything We Can Learn About Presenting From Kamala Harris? 13:34

23d ago13:34

13:34

I am not an American, so I cannot vote. I always tread the line of neutrality when discussing what is happening in America, turning myself into the Switzerland of speech giving advice. Previously, I have written about the presenting skills of both Biden and Trump. Now I move on to the new Democratic candidate for the US Presidency. Republican polit…

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Minimalist Presenting 11:42

24d ago11:42

11:42

Zen study is a way to strip out all of the non-essentials in life. The noise, the distraction, the things that are not so important. People sit around concentrating on their breath cycle or one word or any number of other methods to quiet the mind. They are seeking to get more clarity about themselves and what are their real priorities. As presente…

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216 Joe Hart, Global President Dale Carnegie & Associates 1:00:55

26d ago1:00:55

1:00:55

Previously Joe was President Asset Health, President at Info Ally, Development Director Taubman, and as a lawyer, Associate at Dawda, Mann, Mulcahy & Sadler, Associate at Clark, Klein & Beaumont. He has a BA from the University of Michigan and a JD from the Wayne State University Law School. He is a certified trainer in the Dale Carnegie Course.…

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Capturing Your Audience 9:01

27d ago9:01

9:01

We can speak to a group and then there is another level, where we try to captivate our audience. What makes the difference. The content could even be the same but in the hands of one person it is dry and delivered in a boring manner. Someone else can take the same basic materials and really bring it to life. The quality of the argument we are going…

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572 The Leader Is The Face Of The Business In Japan 11:39

28d ago11:39

11:39

I meet a lot of CEOs in Japan. I am always out there networking and looking for clients. If they cannot become a client, then I try to encourage them to be a guest on my podcast Japan’s Top Business Interviews. I get two groups in particular who will refuse the offer – women and Scandinavians. They say that women are more reticent about putting the…

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398 Elements Of Outstanding Customer Service In Japan (Part One) 10:26

29d ago10:26

10:26

Elements Of Outstanding Customer Service In Japan (Part One) Customer service in Japan is pretty good by comparison with most other countries. To me, it is polite yet impersonal. The status gap between those serving and those being served is quite rigid. In my own country of Australia, those serving are quite happy to have a conversation with the c…

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398 I Agree With Trump 10:57

30d ago10:57

10:57

As an Aussie, I can’t vote in the American elections, so I am a casual observer of what is going on. I was watching a very recent interview with Donald Trump and he briefly made mention about his public speaking approach. That got my attention, because I teach this stuff. Of late, I have been using Joe Biden as an hanmen kyoshi or teacher by negati…

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Project Management Fundamentals 10:35

1M ago10:35

10:35

Projects have been around for a long time of course and in the modern era we have accumulated a vast amount of best practice on how to manage them. It isn’t usually that we don’t know what to do, it is that we don’t actually do it. We get into trouble when we just leap in and dig straight into the logistical entrails, without giving enough thought …

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215 Richard Lyle, President of the British Chamber of Commerce in Japan, Vice-President Trade & FDI, Intralink 1:03:59

1M ago1:03:59

1:03:59

Previously Richard was Representative Director at Avira, Senior Inward Investment Officer at the British Consulate-General Osaka, Procurement Manager, Mitsubishi Heavy industries, and Assistant Language Teacher Japan Exchange and Teaching Programme.

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Superior Customer Service 9:11

1M ago9:11

9:11

Jan Carlzon many years ago published a tremendous guide to customer service. He had the job of turning around SAS airlines and captured that experience in his book “Moments Of Truth”. I was reminded of Carlson’s insights when I was recently checking into my hotel in Singapore. While going through the check-in process at the hotel, a waiter from the…

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571 Joe Biden’s Lessons On Destroying Your Leadership Credibility For Japan CEOs 11:14

1M ago11:14

11:14

Being an Aussie I don’t have the right to select the next US President or get involved in American politics. I will steer clear of this minefield and concentrate on what we can all learn from the Biden train wreck. One moment he is a contender and in an instant he is struggling to hold on to power. Why? Because he gave a rambling speech in his deba…

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397 Joe Biden Couldn’t Sell His Message And What About You? 11:29

1M ago11:29

11:29

Watching Joe Biden destroy himself during the debate with Donald Trump was painful. He was appealing to the American voting public, that is to say, around 68% of voters based on the 2020 numbers, a then record turnout. This type of debate is similar to closing the sale in business. We have to outline why what we are doing is good for the client and…

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397 Should We Present In Japan When We Are Not In Good Health? 10:33

1M ago10:33

10:33

Joe Biden gave a disastrous debate performance. His team floated the idea that he had a cold and that was why his voice sounded so weak and soft. There was also talk that his prior busy international schedule had also taken a heavy toll on him. Should he have gone on with the debate? Looking back, I am sure he regrets the decision to go forward wit…

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How To Provide Great Customer Service 14:05

1M ago14:05

14:05

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute it is gone. One company representative is so spectacularly helpful and then next one is seemingly possessed by evil spirits and demonic. As companies how do we get the angels inside our staff to engage with the clients, rather than having rep…

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214 Emma Dean, Area Director APMEA North, President British American Tabacco (BAT) Japan 1:06:03

1M ago1:06:03

1:06:03

Previously Emma was Head of Marketing North Asia Area BAT, Customer Director Unilever ANZ, Trade Category Director Unilever China, Unilever Australasia Customer Manager. She has a B.A. in Commerce from Curtin University of Technology.

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Charismatic Leadership 8:52

1M ago8:52

8:52

“Born to lead” is nonsense. Many things shaped that person in order for them to achieve credibility with others. Of course, we can become a “leader” as part of our company designated hierarchy. We sit somewhere in an organizational chart above others, with various reporting lines elevating us above the hoi polloi. We know many people with that augu…

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570 Navigating Going For It And Blowing Yourself Up In Japan 12:06

1M ago12:06

12:06

I am a maniac. A less charged descriptor might be an “enthusiast”. Now Japan is a country chock full of enthusiasts. They win best pizza maker, best sommelier, best hula dancer, best shoe maker awards, etc., out gunning the Westerners who supposedly should be winning these home town advantage awards. This is a country where work is taken very serio…

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396 No Zen Needed In Sales In Japan 10:37

1M ago10:37

10:37

I belong to Dan Slater’s Delphi Network and every week his newsletter contains unattributed quotes from CEO conversations he has heard at his recent events. One of them caught my eye about sales. The anonymous contributor was saying that selling in Japan has to be no selling, a bit like a zen approach – “the sales of no sales” type of approach. I f…

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396 Which Version Of Joe Biden Are You As A Presenter? 13:49

1M ago13:49

13:49

American politics is a must watch for the rest of us. Whoever becomes the next President will have major ramifications for every country on the planet. I will not get into a political discussion about who should be the next leader, but I do want to pick up on some relevant aspects of the campaigns. In particular, the way Joe Biden handled the recen…

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Business Lessons Straight From The Karate Dojo 11:36

1M ago11:36

11:36

I have often thought there are so many lessons from the martial arts for our businesses. Here are my musings after 50 plus years of training in traditional Shitoryu Karate. Stepping on to the floor The dojo is the ultimate equalizer. Whether you arrived by chauffeur driven Roller or took Shanks’s mare, once you step on to that dojo floor only your …

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395 The Thrill Of The Hunt In Sales In Japan 11:15

2M ago11:15

11:15

There are farmers and hunters in sales and both are needed in organisations. The hunters are energised by landing the deal and bored with the paperwork and administrivia required after the sale. The farmers are not much chop at landing new clients, but they are genius at taking care of existing clients and keeping them as repeater clients. I am a h…

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212 Nicolas Villeger, Founder & Managing Director, Tradentry 1:05:45

2M ago1:05:45

1:05:45

Previously Nicolas was Representative Director and CEO Louis Vuitton Japan, Managing Director DFS Japan and Korea, Vice President Operations North Asia and SEA, Tesla, President & CEO Coach Japan, Regional Director, President & Representative Director Japan, Longchamp, Director, General Manager Japan, Estee Lauder, General Manager Shiseido Japan. N…

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220 Close The Gap With Your Audience 8:19

2M ago8:19

8:19

Lawyers in Japan are an elite group. I attended a legal symposium, involving these super elite Japanese lawyers and yet the communication skills on offer were incongruent with their elite educations and high social status. I can never resolve how intelligent people can manage to stand up in front of an audience and position themselves such that the…

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569 Delegate Or Disappear In Business In Japan 10:51

2M ago10:51

10:51

They are not making as many Japanese as they used to. Every year we get these headlines about the new lows in numbers of births in Japan. The demographic trend is obvious to everyone. What is not obvious is how this is going to force a change in the way we lead. Until now, we have all applied the like it or lump philosophy to staff working for us. …

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395 A Tale Of Three Speakers In Tokyo 10:56

2M ago10:56

10:56

What an interesting panel discussion we had. Georg Loer, an old friend of mine, after 17 years running NRW Global which stands for North Rhine Westphalia, was handing over the reins to Carolina Kawakubo. The guest panellist was Jesper Koll, a very well-known economist here in Tokyo. All three have been guests on my podcast Japan’s Top Business Inte…

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320 Client Contact Insights 11:30

2M ago11:30

11:30

Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute best to make sure you don’t get to talk to the boss. They won’t tell you their name, they don’t offer to take a message for you, the whole vibe is “get lost”. If you don’t know the precise name of the person you want to speak with, then the wall…

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212 Bernard Delmas, Lead Independent Director, Nissan Motor Corporation 1:18:00

2M ago1:18:00

1:18:00

Previously Bernard was Representative in Japan for Pylote, Group Senior Advisor at Michelin, Nihon Michelin Tire Chairman, Nihon Michelin Tire President, Member of the Board Ichikoh Industries. Bernard has an MBA for HEC School Of Management and a MSC from Ecole Nationale Superieure des Mines de Nancy.…

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219 Be A Showman When Selling In Japan 8:38

2M ago8:38

8:38

Tricky area in sales, showmanship. The word has a certain odor about it that reeks of fake, duplicity, con game, spruker, carnival barker, etc. Yet, like storytelling, this is an important part of the sales professional’s repertoire. Clients are card carrying members of the Great Guild Of Skeptics. They are highly doubtful about salespeople’s claim…

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568 Business Opportunities in Japan 1:07:41

2M ago1:07:41

1:07:41

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394 The Sales Success Code For Post Covid Japan 1:17:29

2M ago1:17:29

1:17:29

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394 How To Build Credibility Before You Meet the Client In Japan 1:13:44

2M ago1:13:44

1:13:44

The premise of tonight's theme is how we position ourselves for the client before we even meet them. With the advent of social media, people will know they are going to meet you and will check you out. That wasn't possible before, but it certainly is now. So, how do we put ourselves in the best light, in the best position before we meet the buyer o…

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