Bienvenido al canal de audio de ICONO en Madrid, una comunidad cristiana multiétnica, multigeneracional, y misional de personas que buscan amar a Dios completamente, a si mismas correctamente, y a los demás con compasión. Sea cual sea tu historia, este es tu lugar. Se parte de la conversación.
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Iconosass is a podcast about life hosted by a radical queer. Sometimes it's just me yelling prose into the void. Other times, I have a guest I found in my quests. Anything goes.
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If you’re exhausted by traditional approaches to CX, impatient with the stunning lack of progress in the field, and done re-hashing the “best practices” that don’t change anything, you’ve found your podcast. Here’s what we know: Companies gain competitive advantage through exceptional customer experience, and customer insights are the best decision-making tool there is. But traditional CX approaches have run their course and it’s time for the next revolution in CX. Tune in every two weeks as ...
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Periodismo, capacitación, coaching y pasiones
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A podcast raising the bar for hip-hop and gaming nerds. Join us live on YouTube and be a part of the show! Clashing since late 2017
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Podcast sobre los íconos del siglo veinte hecho por Mambo y Fantasio.
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Suivez-moi à la rencontre d'iconoclastes français. Ces personnes libres qui mènent leur vie dans toutes les directions à la fois.
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The Iconocast is a collective project of a handful of radical practitioners, separated by thousands of miles, each exploring the way of Jesus in the Empire. Usually, episodes follow an interview format. We don’t always interview Christians or anarchists. Rather, we interview those who we believe have some wisdom to share for those who are exploring the intersection of Christianity and anarchism.
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Buscando criar pontes entre Academia e sociedade, a professora Clara Habib e convidados abordam neste podcast a temática da iconoclastia em suas diferentes vertentes.
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A show in which we discuss current events and pop culture, from the perspective of people too cynical for our own good.
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Rosy Oros editora en jefe de ICONOS nos deleita estas charlas de audio y video a distintas personalidades del medio artistico dando a conocer o explorar emotivas experiencias EN CONFIANZA con la celebridad. ¡Historias emocionales e intimas! #IconosPodcast ¡Sumate a esta nueva experiencia!
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Iconoclast of Things is about people so committed to the beauty of the thing they imagine that they’re doing whatever they can to build it. People working to build a home, a business or a life they believe may already be lost, but still working because of the beauty, grace, and humanity of the place they imagine.
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El proyecto nace con la idea de narrar en audios breves la vida y obra de aquellos personajes que forman parte de la memoria popular, volviéndose íconos del deporte. Hablaremos de los más grandes protagonistas de todos los deportes posibles.
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So, you want to be a powerful, wealthy, and charismatic luminary… but you want to do it without ruffling feathers or attracting haters? Heh, yeah, so did I… Let me tell you how that worked out for me… This is the continuing story of my serendipitous journey from shy outcast growing up in an obscure part of the world to becoming a highly successful serial entrepreneur. In this podcast, I obliterate self-imposed limits, deny regret, recognize and use failure, hurdle obstacles, manage hate, and ...
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How do we understand the places we visit (and even the places we’ve never been)? As a shorthand, we use agreed-upon touchstones - famous places, famous people famous foods, and, of course, dreams. Dreamed-up people and dreamed-up places and dreamed-up things. This podcast looks at a culture's icons - real and imagined - to see what they say about the culture itself, as well as the outsiders who've elevated those icons above all others.
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Buenas Obras | Joel Maceiras by ICONOOleh ICONO
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The Future of CX: AI, NPS, and the Power of Data - with Richard Owen and Mauricio Duarte
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24:23In this first of a series of two podcasts, Mauricio Duarte, CEO of Opinat, interviews Richard Owen, CEO of OCX Cognition, about the evolution of customer experience (CX) and the future of AI as a way of improving customer retention and growth. Richard shares his own CX journey, starting at Dell Computer, where he recognized customer experience as a…
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B2B CX Reimagined: Predictive Analytics and Account-Level Insights - with Richard Owen and Mauricio Duarte
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36:27In the second podcast of this two-part series, Mauricio Duarte and Richard Owen go deeper into the transformative role of AI in customer experience (CX). Richard highlights AI as a generational shift, resembling the advent of the internet in its ability to transform our work, and discusses its potential to revolutionize CX measurement and personali…
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El Dios que Consuela | Joel Maceiras
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55:36El Dios que Consuela | Joel Maceiras by ICONOOleh ICONO
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What happened to Starbucks’ "third place" magic? With Joe Pine and Louis-Etienne Dubois
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36:35In this episode, Richard Owen speaks with Joe Pine and Dr. Louis-Etienne Dubois about Starbucks’ journey of rediscovering its core identity as a "third place" — a welcoming environment between work and home. They explore how Starbucks' focus on retail efficiency and loss of employee-customer connection led to its decline, while highlighting the bra…
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La Trampa De Los Celos | Joel Maceiras
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44:40La Trampa De Los Celos | Joel Maceiras by ICONOOleh ICONO
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Soltar El Pasado | Joel Maceiras by ICONOOleh ICONO
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Qué Hacemos Cuando No Sabemos Qué Hacer | Lidia Martín
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1:05:08Qué Hacemos Cuando No Sabemos Qué Hacer | Lidia Martín by ICONOOleh ICONO
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El Arte de Invertir Seguro y a Largo Plazo | Joel Maceiras
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52:09El Arte de Invertir Seguro y a Largo Plazo | Joel Maceiras by ICONOOleh ICONO
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Todo Es Vanidad | Joel Maceiras
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1:05:40Todo Es Vanidad | Joel Maceiras by ICONOOleh ICONO
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Los Tres Reyes Magos | Joel Maceiras
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42:34Los Tres Reyes Magos | Joel Maceiras by ICONOOleh ICONO
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Dale Gracias A Dios | Joel Maceiras
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46:00Dale Gracias A Dios | Joel Maceiras by ICONOOleh ICONO
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Best of 2024: Customer-Centric Transformation | Highlights from the CX Iconoclast Podcast
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8:11In this special 8-minute episode, Richard Owen, CEO of OCX Cognition, shares highlights from 2024's CX Iconoclast podcast series, showcasing how top companies are embracing customer-centric transformation to drive retention and loyalty. Featured Guests: Simon Paris (Finastra): Explores how open finance shifts focus from products to personalized cus…
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Best of 2024 – Technology-driven CX enhancements
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4:482024 was a great year for the CX Iconoclast, thanks to the amazing guests we had. One of the topics that came up was the nature of technology-driven CX enhancements. As you might imagine, technology, especially automation and AI driven support tools, has enabled companies to offer streamlined, consistent, and highly proactive customer experience. I…
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Best of 2024: AI and Predictive Analytics | Highlights from the CX Iconoclast Podcast
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7:30In this 7-minute highlight reel, Richard Owen, CEO of OCX Cognition, explores how AI and predictive analytics are transforming B2B customer experience by providing actionable insights, improving operational efficiency, and personalizing customer engagement. Featured Guests: Chris Bishop (Conga): Shares how predictive analytics moves businesses from…
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Best of 2024 – The Value of Long-Term Customer Relationships - With Das Narayandas
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7:232024 was a great year for the CX Iconoclast, thanks to the amazing guests we were able to host. It may be no surprise to you that one of the topics that came up repeatedly was the value of long term customer relationships. Long term CLV and customer retention are now vital metrics in B2B success, focusing on relationship management beyond the immed…
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Best of 2024: Operational Resilience and Flexibility
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6:292024 was a great year for the CX iconoclast due to the amazing guests we had. In this recap, we look at the topic of operational resilience and flexibility, especially in supply chains. Discover how leading experts Chris Gopal and Kevin O'Meara are reshaping supply chain strategies to prioritize resilience and flexibility in response to today's com…
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La Luz Vino Al Mundo | Joel Maceiras
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50:08La Luz Vino Al Mundo | Joel Maceiras by ICONOOleh ICONO
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Adviento 5: Amar, Servir, Adorar | Lidia Martín
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35:05Adviento 5: Amar, Servir, Adorar | Lidia Martín by ICONOOleh ICONO
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Adviento 4: Identifícalo | Joel Maceiras
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49:32Adviento 4: Identifícalo | Joel Maceiras by ICONOOleh ICONO
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Adviento 3: Asiéntalo | Joel Maceiras
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58:34Adviento 3: Asiéntalo | Joel Maceiras by ICONOOleh ICONO
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Adviento 2: Recordad, Repetid, Imitad | Joel Maceiras
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44:48Adviento 2: Recordad, Repetid, Imitad | Joel Maceiras by ICONOOleh ICONO
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Adviento 1: Multiplícalo | Joel Maceiras
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42:41Adviento 1: Multiplícalo | Joel Maceiras by ICONOOleh ICONO
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Ganar (4): Con Paciencia | Joel Maceiras
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45:17Ganar (4): Con Paciencia | Joel Maceiras by ICONOOleh ICONO
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Beyond the Buzz: Making AI Work for Your Business – With Amir Hartman
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36:42Richard Owen and Amir Hartman explore the challenges companies face in adopting AI, particularly the high failure rates of AI projects. Owen compares the current AI landscape to previous technological waves, where early excitement led companies to invest in sandbox projects with little return. These projects are often ill-conceived or difficult to …
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Ganar (3): En La Debilidad | Samuel Fernández
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45:46Ganar (3): En La Debilidad | Samuel Fernández by ICONOOleh ICONO
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Ganar (2): Viviendo despacio | Lidia Martín
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52:51Ganar (2): Viviendo despacio | Lidia Martín by ICONOOleh ICONO
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Revolutionizing Healthcare: Aging, AI, and the Future of Medicine – With Jean-Christophe Barland
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37:07Richard Owen and Jean-Christophe Barland discussed the complexities facing the pharmaceutical industry, particularly in relation to healthcare delivery and the aging population. Barland emphasized the diversity among physicians in terms of their engagement with new technologies and their competence, which can lead to varying patient outcomes. A mor…
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Ganar (1): Al Revés Y A Largo Plazo | Joel Maceiras
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47:06Ganar (1): Al Revés Y A Largo Plazo | Joel Maceiras by ICONOOleh ICONO
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Seguir Luchando La Buena Batalla | Joel Maceiras
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49:40Seguir Luchando La Buena Batalla | Joel Maceiras by ICONOOleh ICONO
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MISIO DEI - La Misión De Dios - Apéndice: Una Misión Global | Lidia Martín
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56:51MISIO DEI - La Misión De Dios - Apéndice: Una Misión Global | Lidia Martín by ICONOOleh ICONO
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Innovation in Action: AkzoNobel's Blueprint for Digital Success - With Michel Claassens
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32:49In the latest CX Iconoclast conversation, Michel Claassens and Richard Owen dive into AkzoNobel's journey of digital transformation, demonstrating how a traditional paint company is innovating and continuing to grow in a rapidly changing landscape. Claassens shares insights on how AkzoNobel strategically targets specific business units to harness d…
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MISIO DEI - La Misión De Dios - Sentido De Santidad | Joel Maceiras
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56:23MISIO DEI - La Misión De Dios - Sentido De Santidad | Joel Maceiras by ICONOOleh ICONO
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Beyond the Hype: The Real Impact of AI in Business - With Bob Cooper
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34:39In this episode of the CX Iconoclast podcast, host Richard sits down with Bob Cooper, a leading expert in AI and business strategy, to explore the true impact of AI across various industries. Bob and Richard note the contrast between the highly visible, consumer-facing AI applications, such as robo taxis and smart devices, and the less glamorous bu…
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MISIO DEI - La Misión De Dios - Sentido de Comunidad | Joel Maceiras
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48:42MISIO DEI - La Misión De Dios - Sentido de Comunidad | Joel Maceiras by ICONOOleh ICONO
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MISIO DEI - La Misión De Dios - Sentido de Sacrificio | Joel Maceiras
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47:23MISIO DEI - La Misión De Dios - Sentido de Sacrificio | Joel Maceiras by ICONOOleh ICONO
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Joe Pine on the amazing evolution of The Experience Economy over the last 25 years
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35:09In this episode of the CX Iconoclast Podcast, Richard Owen hosts Joe Pine, thought leader, academic, and author of The Experience Economy and several other influential books including Mass Customization, Authenticity, and Infinite Possibility. The conversation with Joe Pine covers the evolution of The Experience Economy over the past 25 years, the …
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MISIO DEI - La Misión De Dios - Sentido de Urgencia | Joel Maceiras
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54:18MISIO DEI - La Misión De Dios - Sentido de Urgencia | Joel Maceiras by ICONOOleh ICONO
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Salmo 46 - Conoced Que Yo Soy Dios | Joel Maceiras
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52:50Salmo 46 - Conoced Que Yo Soy Dios | Joel Maceiras by ICONOOleh ICONO
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Salmo 7: Enemigos, Ira, Juicio | Joel Maceiras
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55:27Salmo 7: Enemigos, Ira, Juicio | Joel Maceiras by ICONOOleh ICONO
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A Customer-Centric Vision for Healthcare's Future with Eric Tagliere
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38:08In this episode, Richard Owen speaks with Eric Tagliere, Chief Technology Officer at Humana, about the challenges and opportunities present in the healthcare industry. They emphasize the importance of a customer-focused approach and the convergence of technology and consumer expectations, highlighting the potential for significant progress in the i…
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Salmo 37: Apártate Del Mal Y Haz El Bien | Joel Maceiras
56:36
56:36
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56:36Salmo 37: Apártate Del Mal Y Haz El Bien | Joel Maceiras by ICONOOleh ICONO
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Salmo 96: Cantar Y Adorar La Belleza De Dios | Joel Maceiras
55:57
55:57
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55:57Salmo 96: Cantar Y Adorar La Belleza De Dios | Joel Maceiras by ICONOOleh ICONO
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Customer Lifetime Value and the Future of CX with Don Peppers
36:09
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36:09In this episode, Richard Owen sits down with Don Peppers, a global authority on marketing and business competition, to discuss the intricacies of customer behavior, customer-centric companies, and the evolving landscape of customer experience (CX). Don, renowned in the world of CRM for co-authoring the landmark book "The One to One Future," shares …
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Salmo 40: Una Nueva Canción | David Bea
35:36
35:36
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35:36Salmo 40: Una Nueva Canción | David Bea by ICONOOleh ICONO
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From NLP to LLMs: Insights in language understanding from Industry Leaders
32:40
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32:40This new edition of the CX Iconoclast podcast is a timely panel discussion on the evolution of language understanding. Richard Owen hosts three panelists: Brian Curry, Co-founder and Head of Engineering Customers at OCX Cognition; Maurice FitzGerald, Head of Content at OCX Cognition; and special guest Alyona Medelyan, CEO and co-founder of Thematic…
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Salmo 2: Mi Confianza Está En Cristo | Joel Maceiras
55:30
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55:30Salmo 2: Mi Confianza Está En Cristo | Joel Maceiras by ICONOOleh ICONO
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Salmo 1: Meditación Cristiana | Joel Maceiras
1:00:28
1:00:28
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1:00:28Salmo 1: Meditación Cristiana | Joel Maceiras by ICONOOleh ICONO
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Domingo De Visión: Dios De Lo Imposible | Joel Maceiras
48:20
48:20
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48:20Domingo De Visión: Dios De Lo Imposible | Joel Maceiras by ICONOOleh ICONO
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Stanford's Erik Brynjolfsson on the impact of accelerating advances in AI right now
35:40
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35:40In this episode hosted by Richard Owen, Stanford professor Erik Brynjolfsson, an economist and a contributing author to the recent HAI report on the current state of AI on the planet, discusses the impact of AI on productivity. He highlights the rapid technological advances in AI and the significant productivity gains observed in various sectors. E…
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