How SHIPs Help People Who Have Medicare

Aging Health Matters

SUMMARY
As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode includes one of our partnering organizations, the State Health Insurance Assistance Program, also known as SHIP for short. We are happy to bring you a conversation between Kia Weaver, a member of Kepro’s Outreach team, and her guest from SHIP, Shirley Thomas.
Shirley is a certified SHIP Medicare Counselor. She was originally a licensed Medical Social Worker, in the state of Ohio. She moved to Georgia in 2009, and in 2010 she started volunteering with The GeorgiaCares Program. She has been with the program for 12 years.
For more information about Kepro BFCC-QIO, please visit www.keproqio.com.
KEY TOPICS
01:58 Overview, introduction.
02:20: Introduction of guest, Shirley Thomas
03:00: How SHIP helps people who have Medicare
04:00: How to find your local SHIP
04:40: Review of Medicare summary notice and explanation of benefits
05:50: Helpful tips, how SHIPs work with other stakeholders
11:00: Working with the Senior Medicare Patrol (stakeholder)
13:35: Resources
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RESOURCES

• Find your local Senior Health Insurance Assistance Program (SHIP): https://www.shiphelp.org/
• Senior Medicare Patrol: https://www.smpresource.org/

KEPRO’S WEBSITE

• Immediate Advocacy services: www.keproqio.com/ImmediateAdvocacy
• Information for stakeholders: www.keproqio.com/partners
• Information for people who have Medicare: www.keproqio.com/bene

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
Video Link: https://youtu.be/U78mgVaM12M