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Responding to Negative Reviews Professionally
Manage episode 432913061 series 3443890
Konten disediakan oleh Dr. Natty Bandasak. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Dr. Natty Bandasak atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Summary
In this episode, Natty and Chestin discuss how to deal with negative criticism and bad reviews. They share their own experiences and provide insights on how to handle these situations. They emphasize the importance of having a strong culture and clear expectations for both patients and team members. They also discuss the value of feedback and the opportunity it presents for improvement. They highlight the significance of responding to negative reviews in a professional and constructive manner, as it reflects the brand and can influence potential patients. They conclude by emphasizing the importance of having a strong why and vision to guide decision-making and maintain focus.
Keywords
negative criticism, bad reviews, culture, expectations, feedback, improvement, responding to reviews, brand, why, vision
Takeaways
- Having a strong culture and clear expectations is important for dealing with negative criticism and bad reviews.
- Feedback, both positive and negative, provides an opportunity for improvement and growth.
- Responding to negative reviews in a professional and constructive manner reflects the brand and can influence potential patients.
- Having a strong why and vision helps guide decision-making and maintain focus.
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