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With EX comes CX - With Kim Curley

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Konten disediakan oleh Launch by NTT DATA. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Launch by NTT DATA atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Kim Curley on how organizational culture can affect customer experience

Software is straightforward, it’s people that are complicated. This week Chris and Gina sit down with Kim Curley, NTT DATA’s Vice President of People and Organizational Consulting to talk about the connection between EX (employee experience) and CX (customer experience). Kim shares some brain science on why fear and vulnerability can stop us from adopting new systems in the workplace and breaks down how internal structural problems can lead to external problems for users.

Links:

Kim Curley

Global Customer Experience Report

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

454 episode

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With EX comes CX - With Kim Curley

Catalyst Podcast

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Manage episode 387693027 series 124849
Konten disediakan oleh Launch by NTT DATA. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Launch by NTT DATA atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Kim Curley on how organizational culture can affect customer experience

Software is straightforward, it’s people that are complicated. This week Chris and Gina sit down with Kim Curley, NTT DATA’s Vice President of People and Organizational Consulting to talk about the connection between EX (employee experience) and CX (customer experience). Kim shares some brain science on why fear and vulnerability can stop us from adopting new systems in the workplace and breaks down how internal structural problems can lead to external problems for users.

Links:

Kim Curley

Global Customer Experience Report

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  continue reading

454 episode

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