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Rob Wilson's Journey to Disrupting the Broadband Industry
Manage episode 379264423 series 2977146
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Welcome to a revolutionary episode where we've got the inside scoop on shaking up the broadband industry with Rob Wilson, the man at the helm of customer service at the UK's largest alt-net fibre broadband provider, Hyperoptic. We talk to Rob about high-speed fibre, impressive customer service, and an in-depth look into the inner workings of a company that's set on disrupting the norm.
Rob's insights into systems thinking, his unique leadership style, and his passion for shaking things up are simply too good to miss. From his days in the Contact Centre world to leading the transformation at Aviva Direct Contact Centre, his journey is chock-full of lessons for any budding leader in the industry.
And if you're keen on getting a glimpse of the future, Rob shares his thoughts on AI, machine learning, and the future of customer experience.
Plus, we have a passionate chat about his love for Norwich City Football Club.
A truly insightful, inspiring, and thought-provoking discussion awaits you. Don't miss it!
Chapter
1. Customer Service to Alt-Net Transition (00:00:03)
2. Leadership Style and Systems Thinking (00:06:58)
3. Leadership Challenges and the Customer Experience (00:16:32)
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