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Konten disediakan oleh Terri Pukanich and Dr. Terri Pukanich. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Terri Pukanich and Dr. Terri Pukanich atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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Be On Purpose

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Manage episode 346404714 series 2430725
Konten disediakan oleh Terri Pukanich and Dr. Terri Pukanich. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Terri Pukanich and Dr. Terri Pukanich atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Welcome to Episode 61 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be discussing how to talk so patients will listen. We will talk about how to approach an appointment and the importance of asking questions. We will also discuss how to create awareness for your patients and why they must motivate themselves. All this and much more, up next.

Bullet points

(01:50) Dental BossLady’s new website

(02:30) Doing an engagement survey

(07:30) A brand new course: How To Talk So Patients Will Listen

(08:30) Understanding the difference between customer service and customer experience

(09:48) Why patients must motivate themselves

(14:34) How to approach the appointment

(15:37) Don't make assumptions, ask questions instead

(17:37) Don't go into your examinations completely blind

(18:39) Creating awareness for your patients: Be a neutral reporter of findings

(29:06) Talk your think

(33:33) Be on purpose, do everything with intention

(35:03) Give the patient room to think

(42:22) Listen to your patient

  continue reading

68 episode

Artwork
iconBagikan
 
Manage episode 346404714 series 2430725
Konten disediakan oleh Terri Pukanich and Dr. Terri Pukanich. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Terri Pukanich and Dr. Terri Pukanich atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Welcome to Episode 61 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be discussing how to talk so patients will listen. We will talk about how to approach an appointment and the importance of asking questions. We will also discuss how to create awareness for your patients and why they must motivate themselves. All this and much more, up next.

Bullet points

(01:50) Dental BossLady’s new website

(02:30) Doing an engagement survey

(07:30) A brand new course: How To Talk So Patients Will Listen

(08:30) Understanding the difference between customer service and customer experience

(09:48) Why patients must motivate themselves

(14:34) How to approach the appointment

(15:37) Don't make assumptions, ask questions instead

(17:37) Don't go into your examinations completely blind

(18:39) Creating awareness for your patients: Be a neutral reporter of findings

(29:06) Talk your think

(33:33) Be on purpose, do everything with intention

(35:03) Give the patient room to think

(42:22) Listen to your patient

  continue reading

68 episode

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