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Ep#36: What it Takes to Win in Customer Experience
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Konten disediakan oleh Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Dr. Dani Chesson and Designer Peter Allan, Dr. Dani Chesson, and Designer Peter Allan atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Customer Experience (CX) is vital for businesses in the 21st century, but do we know what we mean when we say CX? In this episode, Dr Dani and Designer Peter explore CX.
In this episode, you will
• understand what CX is and what it is not
• learn why CX is a vital aspect of business success
• discover how to design and operationalize a winning CX
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