Melissa Juzva: recruitment & retention of therapists, vulnerability and more | GYC Podcast E259

Grow Your Clinic

In this episode, we have an inspiring interview with Melissa Juzva, Director of Solution Psychology. She shares her experience and insights on how to help the next generation of therapists grow and find their own pathways, and how you can support your team through training and development.

We also explore how investing in your team's growth translates into the retention of great team members and how it attracts quality recruits. Melissa also talks about the challenges she faced at the start of the Covid pandemic and the power of vulnerability.

QUOTES

“If your team feels valued and listened to, they're less likely to go and look for another job.”

SHOW NOTES

• 00:00 - Intro
• 00:18 - Melissa's Bio
• 02:13 - 'Reflect & Connect' Retreat
• 04:24 - Creating space for vulnerability
• 07:04 - Being vulnerable with your team
• 08:27 - Team culture & recruitment
• 11:41 - Mentoring early-career team members
• 15:51 - Future of Paediatric Psychology
• 19:40 - Pathways for retaining quality team
• 24:00 - Having tough conversations
• 26:33 - Your genius as a business owner
• 29:16 - Lessons learned as a business owner
• 34:45 - Working with a business mentor
• 37:18 - Being profitable in healthcare
• 40:30 - How do you 'switch off' as a clinic owner

MENTIONS

• Dare to Lead by Brene Brown (book)
• Radical Candor by Kim Scott (book)

CONNECT

• Ben’s LinkedIn
• Melissa’s LinkedIn

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Chapter

1. Intro (00:00:00)

2. Melissa's Bio (00:00:18)

3. 'Reflect & Connect' Retreat (00:02:13)

4. Creating space for vulnerability (00:04:24)

5. Being vulnerable with your team (00:07:04)

6. Team culture & recruitment (00:08:27)

7. Mentoring early-career team members (00:11:41)

8. Future of Paediatric Psychology (00:15:51)

9. Pathways for retaining quality team (00:19:40)

10. Having tough conversations (00:24:00)

11. Your genius as a business owner (00:26:33)

12. Lessons learned as a business owner (00:29:16)

13. Working with a business mentor (00:34:45)

14. Being profitable in healthcare (00:37:18)

15. How do you 'switch off' as a clinic owner (00:40:30)