Nicole French: Metrics that Matter, Focusing on Patient Outcomes Over Revenue | GYC Podcast 292

Grow Your Clinic

In this episode, we chat with Nicole French, an award-winning exercise physiologist and clinic owner, of the Exercise Rehab Group in Melbourne, Australia, about transforming healthcare practices and leading inspired teams. Nicole, who leads a purpose-driven team of 18, shares her passion for diabetes management and discusses her recent achievement of securing a $250,000 grant to implement evidence-based practices in collaboration with GPs aimed at diabetes remission. The discussion delves into Nicole's visionary leadership style and her practical approach to fostering excellence in healthcare. You'll also hear about the unexpected challenges Nicole faced in her journey and how her vision helped her navigate through those hardships. This episode is packed with valuable insights for clinic owners and health professionals looking to inspire their teams and enhance client experiences.
What you'll learn:
💡 How to shift the focus from revenue to patient outcomes
📊 The importance of clinical excellence indicators
🤝 Strategies for effective team communication and feedback
🏥 Insights into Nicole's groundbreaking diabetes remission program
💪 Overcoming personal and professional adversity
Join us for an inspiring conversation that will help you lead your clinic to success! 🚀
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Chapter

1. Intro (00:00:00)

2. Practitioner performance and metrics (00:02:02)

3. Send us an email (00:07:40)

4. Feedback loops and keeping the team accountable (00:08:09)

5. Success criteria for your team in mentoring sessions (00:11:18)

6. Allie (00:15:03)

7. Keeping resistant team open to change (00:15:54)

8. Performance reviews (00:25:00)

9. Leave us a review (00:32:28)

10. 2024 RACGP Grant Winner (00:33:06)

11. Personal health battle and triumph (00:45:00)

12. Nicole's final thoughts (00:55:41)