Hiring a newly graduated veterinarian is an exciting moment for any veterinary practice. These fresh graduates bring enthusiasm, new knowledge, and a passion for animal care. However, retaining them in the long run requires thoughtful strategies and support. In this episode, we will explore essential steps to retain your newly graduated veterinarian, ensuring their growth and success within your practice.…

Efficiency and smooth workflows are vital for the success of any veterinary practice. Just like in our personal lives, decluttering and organizing can work wonders in optimizing operations. In this episode, we will explore how to "Marie Kondo" your veterinary practice by improving workflows. We will delve into identifying real-life workflow problems, locating common bottlenecks, and implementing a systematic approach to enhance efficiency and productivity.…

As a veterinarian, the idea of taking your skills on the road and working temporarily in a new location might have crossed your mind at some point. Whether you're seeking a change of scenery or exploring potential opportunities in another city, working temporarily in a new location can be an exciting and enriching experience. In this episode, we'll dive into the considerations, planning, and benefits of embarking on this journey.…

Ever struggled with getting your veterinary team to show up consistently and be all in? We feel you. In this podcast episode, we're diving into the nitty-gritty of creating a reliable and engaged crew for your business. We spill the tea on what affects attendance – from job satisfaction to workplace vibes and personal life stuff. But fear not, we've got your back with some cool strategies. Picture this: schedules released well in advance, jobs tailored to individual strengths, and a workplace culture that's all good vibes. Plus, we're talking about leading by example and throwing in some sweet rewards for that stellar attendance. Tune in as we spill the secrets on how to build a team that's not just there for the job but is genuinely passionate about giving your pets the best care ever. Because let's face it, a reliable and engaged team is the heart and soul of a kick-ass veterinary practice!…

Dr. Stacee and Dr. Caitlin dive into the intricacies of veterinary workflow, shedding light on their own mishaps and solutions. From forgetting to hit the record button and a nod to their love for laminating, the duo discusses the importance of workflows in veterinary practice. Driven by their tech-savvy approach, they introduce five favorite tools, including Tango, Loom, Google Suite, screenshots, and their new boyfriend ChatGPT, which, despite its quirks, proves to be a valuable companion.…

Feedback is the heartbeat of any successful business, including veterinary practices. Gathering valuable insights from your clients and staff can help you identify areas of improvement, measure customer satisfaction, and refine your services. In this blog, we will explore the importance of feedback for your veterinary business and the best ways to collect and utilize it effectively.…

Navigating the challenges of providing healthcare when clients are financially strapped is a daily struggle for veterinarians. It's a delicate balance of clear communication, prioritizing essential treatments, offering third-party payment options, and even creating nonprofit funds to help those in need. Ultimately, being realistic about treatment outcomes and using a structured approach can ease the emotional burden on healthcare providers and ensure the best possible care for beloved animal companions.…

Explore the art of crafting effective marketing strategies for two distinct yet passionate groups—cat owners and dog owners. By understanding their unique preferences, personalities, and pet-care approaches, businesses can create tailored campaigns that resonate with both audiences. This underscores the significance of inclusivity, personalization, and collaboration with veterinary professionals, highlighting the key to building lasting connections and brand loyalty within the pet owner community. Whether you're promoting products or services, this episode provides invaluable insights for marketers seeking to thrive in the pet-centered market.…

Discover virtual Veterinary-Client-Patient Relationships (VCPR) in veterinary care. Explore the convenience it offers for vets, efficient appointment management, revenue generation, enhanced client engagement, and its role in countering pet care misinformation. Understand concerns like the lack of physical exams and competition from large corporations. Explore how states decide on VCPR legality and the need for guidelines to ensure professional standards in this evolving field.…

Discover the science behind effective communication and why it's crucial to reduce listener stress levels. This episode highlights essential strategies to improve client information retention in professional settings, emphasizing the critical role of both the speaker and the listener. It discusses the impact of stress on comprehension and suggests ways to lower stress levels. It also provides practical tips and strategies to enhance client engagement and retention. By implementing these approaches, professionals can improve their communication skills, ultimately leading to better patient outcomes.…

Discover the essential insights needed to connect with Generation Z pet owners. As this generation grows and becomes clients themselves, it's crucial to understand their preferences for technology, authenticity, transparency, and eco-friendliness. It's essential to adapt and stay relevant to these evolving trends to ensure a strong connection between veterinarians and Gen Z pet owners. By embracing these traits and implementing changes in veterinary practices, we can better serve this generation and improve pet care outcomes.…

5 Essential Use Cases for ChatGPT in Veterinary Practice Discover the transformative potential of chatGPT in veterinary medicine! Our blog explores how this powerful AI tool can assist in planning vacations, creating engaging social media posts, brainstorming practice solutions, writing responses to reviews and sympathy cards, and developing staff protocols. Unleash the power of AI to enhance your practice's efficiency, client communication, and overall patient care. Explore the blog and unlock the possibilities of chatGPT in veterinary medicine today!…

In This Episode: We love technology more than the next gal but sometimes there are benefits to stepping away, deleting apps and living some of your life unplugged from social media. Join us while we discuss some hacks to detox yourself from addictive social media behavior and the benefits you may likely experience! We are taking our own advice and unplugging for a couple of months to enjoy the rest of the Summer! In the meantime, enjoy our other 42 episodes and we hope you can find time to unplug as well. Learn More About Dr. Stacee and Dr. Caitlin: https://ivetsohard.com/about/ Episode Website Subscribe & Review On Apple Podcasts: Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work. To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review. Click Here to subscribe and review #IVETSOHARD on Apple Podcasts! About our sponsor Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. Visit the Vet2Pet website to learn more. Subscribe to Bits & Bytes , Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader. Sign up for a demo to find out how Vet2Pet can help your practice.…

In This Episode: Dr. Stacee and Dr. Caitlin chat with Melissa Brown from Concierge Elite. Short on staff? Well, look no further. Melissa and the team at Concierge Elite will hire, train and manage a dedicated employee for your practice. And, they will train them on all your practice softwares to boot. All this for $2400 (or less) per month! More About Melissa Brown from Concierge Elite: Melissa Brown is the Chief of Staff for Concierge Elite. Her educational background includes a Master of Arts degree in Business Management with a specialization in Human Resources. She has several certifications in remote staffing, adult education, and training development. Melissa has 20+ years of experience sharing her expertise that is deeply rooted in lifelong learning and her devotion to growing and developing people. She enjoys finding creative solutions to business challenges, innovating new products, and developing processes and efficiencies within organizations. In her personal time, Melissa enjoys camping, and planning events. Episode Website Subscribe & Review On Apple Podcasts: Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work. To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review. Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form. Click Here to subscribe and review #IVETSOHARD on Apple Podcasts! About our sponsor Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. Visit the Vet2Pet website to learn more. Subscribe to Bits & Bytes , Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader. Sign up for a demo to find out how Vet2Pet can help your practice.…

In This Episode: Caitlin and Stacee interview Sheri Gilmartin, Head of Industry Sales and VP Commercialization, Data and Insights for Vetsource and former Vice President of Sales and Marketing for VetSuccess. In the last 2 years, veterinary practices have had a boom in patient visits resulting in decreased capacity, patient care concerns and exhausted teams. How long will it last? Sheri explains the early signs in the data point to an end is in sight. But is that good? More Sheri Gilmartin from VetSuccess and Vetsource: Sheri Gilmartin is a Credentialed Veterinary Technician and Vice President of Sales and Marketing for VetSuccess. She began her career in the veterinary profession 29 years ago at a small animal practice outside of Boston. Since then, she's held various positions in both sales and marketing at Hill's Pet Nutrition, Vetsource, and Patterson Veterinary. Sheri is passionately committed to the veterinary industry and helping practices be more successful. She still lives in Massachusetts with her family and two beloved pets.. Episode Transcript Subscribe & Review On Apple Podcasts: Thanks for being an IVSH listener! We hope this podcast has been inspiring and has helped you learn a few new tricks when it comes to technology and workflows that really work. To help get this podcast in front of more veterinary professionals and teams, please consider subscribing to the podcast on Apple and leaving a review. Sign up for #IVETSOHARD Resources Email List (below) to get the 5 takeaways from this episode in PDF form. Click Here to subscribe and review #IVETSOHARD on Apple Podcasts! About our sponsor Vet2Pet is veterinary medicine’s only customizable, all-in-one client connection platform. Built for veterinary teams by veterinary pros, the Vet2Pet custom-branded hospital app and practice dashboard have been proven to decrease phone time by an average of 3 hours per day, increase pharmacy engagement by up to 68%, and increase client spending by up to 41%. Visit the Vet2Pet website to learn more. Subscribe to Bits & Bytes , Vet2Pet’s newsletter that was recently called “the best newsletter in vet med” by an industry leader. Sign up for a demo to find out how Vet2Pet can help your practice.…