25 : The Secret to Mastering the Art of Restaurant Marketing with Chip Klose

No Hesitations Restaurant Leadership Podcast : The show that teaches restaurant owners and operators how to be world-class leaders without wasting time and energy.

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If you're a restaurant owner seeking clarity and a strategic approach to enhance your restaurant's marketing, this episode is for you.
Unlock the secrets of restaurant marketing success as we sit down with Chip Klose, the brains behind the book 'Restaurant Marketing Mindset.'
We discuss the real definition of marketing, how 80% of marketing happens behind your back and why there is a relationship between marketing and operations that must exist for any restaurant to succeed.
Our discussion serves up a platter of perspectives on how the subtleties of marketing weave into the tapestry of operational excellence.
Diving into Chip's book-writing adventure, we expose the realities of drafting a manuscript and the creative odyssey that ensues.
Listen closely for a fresh take on the truth that much of your restaurant's marketing magic occurs outside the direct purview of an owner, deeply rooted in the emotional bonds and perceptions of your diners.
We're stirring the pot on the role of social media and the essence of marketing for those offering products or services, with a focus on the indispensable task of honing in on your audience.
Our chat pulls back the curtain on the necessity of intention in communication, revealing how a well-orchestrated marketing symphony plays in concert with systems and goals. It's not about posting for the sake of visibility; it's about crafting a narrative that resonates and endures.
We've garnished this segment with practical exercises from Chip's book, giving you the ingredients to ensure your restaurant thrives, even if you step away from the helm for a fortnight.
Raising a glass to hospitality, we recount tales of generosity and attentiveness inspired by none other than Danny Meyer's Union Square Hospitality Group.
By empowering staff with the freedom to dazzle guests spontaneously, we highlight the exponential value ingrained in authentic moments of surprise and delight.
Moreover, we dissect market research's pivotal role, debating whether to construct a product and then seek an audience or to sculpt an offering that suits an existing demand.
This episode is a deep dish of wisdom, not only on strategies but also cultivating a marketing mindset that champions adaptability, customer-centric service, and a vision that unites your team for an enduring narrative of success. Join us for a masterclass in transforming your restaurant into a story that's relished and recounted time and again.
To learn more about Chip Klose and his book, "The Restaurant Marketing Mindset," visit his website.

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Chapter

1. 25 : The Secret to Mastering the Art of Restaurant Marketing with Chip Klose (00:00:00)

2. Restaurant Marketing Strategies With Chip Close (00:00:01)

3. Marketing, Social Media, and Systems (00:13:00)

4. Creating Hospitality Culture in Restaurants (00:19:47)

5. Market Research for Restaurant Success (00:28:58)

6. Restaurant Marketing Mindset and Strategy (00:36:36)