Offline dengan aplikasi Player FM !
Boost the Patient Experience & Retention in your PT Clinic
Manage episode 438109059 series 2769176
Innovative strategies that physical therapists can implement to enhance patient experience, retention, and practice growth. Whether you're running a cash-based practice or navigating the challenges of insurance, this conversation is packed with actionable insights to help you stand out in a competitive market.
Key Points Discussed:
Pre-Payment and Screening Processes: Discover why taking payment at the time of booking can streamline your operations, reduce no-shows, and improve patient commitment.
Transforming Patient Paperwork: Learn how to turn the often-dreaded paperwork process into a positive experience that engages patients from the moment they walk in the door.
Creating Memorable Patient Experiences: Explore creative ways to build strong relationships with patients, from simple gestures like offering personalized care to incorporating multi-sensory experiences in your practice.
The Power of Emotional Triggers in Patient Retention: Understand how identifying and addressing the emotional motivations of your patients can significantly impact their loyalty and outcomes.
Innovative Practice Models: Discuss potential new business models, including the concept of a "booze-infused" physical therapy practice, and how to navigate the associated challenges and opportunities.
00:00 - Introduction and Overview
03:21 - The Importance of Pre-Payment and Screening
10:15 - Enhancing the Patient Intake Experience
18:45 - Turning Paperwork into Positive Patient Interaction
28:30 - Building Patient Loyalty Through Emotional Connections
36:55 - Exploring New Business Models in PT
45:20 - Final Thoughts and Parting Shots
50:00 - Preview of Next Episode
301 episode
Manage episode 438109059 series 2769176
Innovative strategies that physical therapists can implement to enhance patient experience, retention, and practice growth. Whether you're running a cash-based practice or navigating the challenges of insurance, this conversation is packed with actionable insights to help you stand out in a competitive market.
Key Points Discussed:
Pre-Payment and Screening Processes: Discover why taking payment at the time of booking can streamline your operations, reduce no-shows, and improve patient commitment.
Transforming Patient Paperwork: Learn how to turn the often-dreaded paperwork process into a positive experience that engages patients from the moment they walk in the door.
Creating Memorable Patient Experiences: Explore creative ways to build strong relationships with patients, from simple gestures like offering personalized care to incorporating multi-sensory experiences in your practice.
The Power of Emotional Triggers in Patient Retention: Understand how identifying and addressing the emotional motivations of your patients can significantly impact their loyalty and outcomes.
Innovative Practice Models: Discuss potential new business models, including the concept of a "booze-infused" physical therapy practice, and how to navigate the associated challenges and opportunities.
00:00 - Introduction and Overview
03:21 - The Importance of Pre-Payment and Screening
10:15 - Enhancing the Patient Intake Experience
18:45 - Turning Paperwork into Positive Patient Interaction
28:30 - Building Patient Loyalty Through Emotional Connections
36:55 - Exploring New Business Models in PT
45:20 - Final Thoughts and Parting Shots
50:00 - Preview of Next Episode
301 episode
همه قسمت ها
×Selamat datang di Player FM!
Player FM memindai web untuk mencari podcast berkualitas tinggi untuk Anda nikmati saat ini. Ini adalah aplikasi podcast terbaik dan bekerja untuk Android, iPhone, dan web. Daftar untuk menyinkronkan langganan di seluruh perangkat.