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Roberto Salinas, Head of Business Development at LULA - PIR Ep. 616

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Manage episode 455964929 series 2286677
Konten disediakan oleh Insurance Nerds. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Insurance Nerds atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Tony chats with Roberto Salinas, Head of Business Development at LULA, they developed a tool called GAIL (Generative AI by LULA). Their conversational AI is meant to give time back to agents. Up to 60% of the time agents spend on the phone is spent on billing related questions that can be handled directly by GAIL. Overall, GAIL can take over all of those repetitive customer-facing tasks and give back time to the agents to focus on growing the book of business. GAIL can handle voice and text conversations.
Roberto Salinas: https://www.linkedin.com/in/roberto-a-salinas/
GAIL: https://www.meetgail.com/
Video Version: https://youtu.be/EBRGWZZq5HM

  continue reading

683 episode

Artwork
iconBagikan
 
Manage episode 455964929 series 2286677
Konten disediakan oleh Insurance Nerds. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Insurance Nerds atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Tony chats with Roberto Salinas, Head of Business Development at LULA, they developed a tool called GAIL (Generative AI by LULA). Their conversational AI is meant to give time back to agents. Up to 60% of the time agents spend on the phone is spent on billing related questions that can be handled directly by GAIL. Overall, GAIL can take over all of those repetitive customer-facing tasks and give back time to the agents to focus on growing the book of business. GAIL can handle voice and text conversations.
Roberto Salinas: https://www.linkedin.com/in/roberto-a-salinas/
GAIL: https://www.meetgail.com/
Video Version: https://youtu.be/EBRGWZZq5HM

  continue reading

683 episode

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