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Turn Customers Into Raving Fans With a Customer Experience Engine - Scott Wozniak

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Konten disediakan oleh Matt Lyles. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Matt Lyles atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this week’s episode of the SIMPLE brand podcast, I talk with Scott Wozniak.

Scott is the founder and CEO of Swoz Consulting where he helps startups, family enterprises, and Fortune 500 companies create raving fans of customers and employees.

And Scott’s the bestselling author of Make Your Brand Legendary: Create Raving Fans With the Customer Experience Engine.

Here’s what we discuss:

  • The secret to creating raving fans
  • Customer Insight is the fuel that powers your customer experience engine
  • Operational excellence is more important than wowing customers
  • A healthy leadership team is needed for excellent customer experience
  • How Scott’s faith drives his customer experience approach

RESOURCES FROM THIS EPISODE:

  continue reading

149 episode

Artwork
iconBagikan
 
Manage episode 436626679 series 2736749
Konten disediakan oleh Matt Lyles. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Matt Lyles atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

In this week’s episode of the SIMPLE brand podcast, I talk with Scott Wozniak.

Scott is the founder and CEO of Swoz Consulting where he helps startups, family enterprises, and Fortune 500 companies create raving fans of customers and employees.

And Scott’s the bestselling author of Make Your Brand Legendary: Create Raving Fans With the Customer Experience Engine.

Here’s what we discuss:

  • The secret to creating raving fans
  • Customer Insight is the fuel that powers your customer experience engine
  • Operational excellence is more important than wowing customers
  • A healthy leadership team is needed for excellent customer experience
  • How Scott’s faith drives his customer experience approach

RESOURCES FROM THIS EPISODE:

  continue reading

149 episode

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