EP 22 The importance of change management and communications for GBS, with Emma Beaumont

SSONext

In this episode of SSONext, host Barbara Hodge sits down with Emma Beaumont to talk about all things change management, and its pivotal importance for GBS leaders. A serial networker with a passion for brand messaging, communication and content that builds community, trust, and value, Emma is GBS Change Management & Communications Lead at JTI. She brings an Industry and SME focus across GBS, Digital Transformation, Technology, AI and Automation, Data Analytics, Shared Services and BPO.

Emma and Barbara dissect:

✅ A case study of how the CM&C (change management and communications) team at JTI handled the pandemic and managed operations systematically✅ Why change management has emerged as a critical enabler for GBS at JTI✅ A foundational framework to guide GBS leaders in setting up a change management team (particularly as we move towards a post-pandemic recession)

For the full details on that and a lot more, 🎧 listen to the episode 🎧

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