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Konten disediakan oleh Beth McIntyre. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Beth McIntyre atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
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EP98: Using Community to Listen to your Customers w/ Molly Masterson

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Konten disediakan oleh Beth McIntyre. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Beth McIntyre atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Today, we’re joined by Molly Masterson, Senior Program Manager, Community & Product Insights at Okta, an online identity management platform with over ten thousand B2B customers. Molly helped Okta identify the criteria and characteristics of people to nominate into their superusers program, which will invite community-based nominations next year. She also helps the Okta product team monitor customer sentiment and gather feedback based on important criteria which then moves forward to help streamline product workflows. Her contribution to the overhaul of Okta’s customer feedback platform called Okta Ideas helps alleviate customer concerns around not being heard.
  continue reading

202 episode

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iconBagikan
 
Manage episode 324977506 series 2524108
Konten disediakan oleh Beth McIntyre. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Beth McIntyre atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Today, we’re joined by Molly Masterson, Senior Program Manager, Community & Product Insights at Okta, an online identity management platform with over ten thousand B2B customers. Molly helped Okta identify the criteria and characteristics of people to nominate into their superusers program, which will invite community-based nominations next year. She also helps the Okta product team monitor customer sentiment and gather feedback based on important criteria which then moves forward to help streamline product workflows. Her contribution to the overhaul of Okta’s customer feedback platform called Okta Ideas helps alleviate customer concerns around not being heard.
  continue reading

202 episode

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