Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating education with broader customer experience strategies to drive engagement and advocacy.

Chapters:
00:04:04 - The love-hate relationship with social media
00:05:55 - Life as an expat in Amsterdam
00:07:10 - What "engagement" means in customer education
00:08:53 - Bringing teams together to scale CX
00:10:34 - Building a proper digital customer experience
00:12:14 - Adam’s elevator pitch on digital CS
00:15:39 - The evolution of customer education
00:18:20 - Blurring lines between customer education and CS
00:21:18 - Curation vs. content overload in customer education
00:29:41 - The never-ending ROI debate in CE
00:34:18 - Digital programs and human touch in customer success
00:37:40 - Customer education and building advocacy

Enjoy! I know I sure did…

Adam's Linkedin: https://www.linkedin.com/in/adam-avramescu/

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Chapter

1. Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077 (00:00:00)

2. Digital CX Podcast With Adam Avromescu (00:00:03)

3. Unifying Customer Education and Engagement (00:07:16)

4. Evolving Customer Education and Engagement (00:13:09)

5. The Role of Customer Education ROI (00:25:55)

6. Driving Business Outcomes With Customer Education (00:32:00)

7. Building Customer Advocacy Through Education (00:37:11)