Offline dengan aplikasi Player FM !
Ep 09: From Clashes to Connections: Empowering Conflict Resolution with Emotional Intelligence
Manage episode 363536530 series 3452704
In this episode the Emotional Intelli-Gents will dive into the messy world of conflict management. Conflicts arise in every business and when not properly addressed can be a major source of inefficiency for companies. The good news is, leaders can leverage their emotional intelligence to help them navigate conflicts as they arise.
This Episode centers around 2 primary concepts.
- Using the core four principles of EQ as your first line of defense when encountering a conflict. Self-awareness and self-management allows leaders to remain calm and resolute throughout the conflict resolution life-cycle. Further, having proper social awareness and managing relationships to positive outcomes is a critical skill we discuss and will give tips to help you develop.
- The second segment focuses on providing a practical framework that leaders can use to work through any conflict big or small. Clearly identifying the issues, acknowledging their existence, or at minimum acknowledging there is a problem is an important first step. Keep the focus on what is right, not who is right, while working toward a resolution. Finally, identify next steps, record the plan and hold each other accountable.
According to Vital Smart, an organizational development and training consultancy, each unresolved conflict within an organization leads to approximately 8 hours of inefficiency. Equipping leaders with the critical skill of conflict management/resolution is a crucial skill. This episode lays the foundation for how leaders can use their EQ to squash conflicts and bolster efficiency.
Feel free to send us an email at info@emotionalintelligents.com and share your thoughts or visit us at https://linktr.ee/emotionalintelligents
46 episode
Ep 09: From Clashes to Connections: Empowering Conflict Resolution with Emotional Intelligence
The Emotional Intelli-Gents Podcast: Navigating Leadership with Emotional intelligence
Manage episode 363536530 series 3452704
In this episode the Emotional Intelli-Gents will dive into the messy world of conflict management. Conflicts arise in every business and when not properly addressed can be a major source of inefficiency for companies. The good news is, leaders can leverage their emotional intelligence to help them navigate conflicts as they arise.
This Episode centers around 2 primary concepts.
- Using the core four principles of EQ as your first line of defense when encountering a conflict. Self-awareness and self-management allows leaders to remain calm and resolute throughout the conflict resolution life-cycle. Further, having proper social awareness and managing relationships to positive outcomes is a critical skill we discuss and will give tips to help you develop.
- The second segment focuses on providing a practical framework that leaders can use to work through any conflict big or small. Clearly identifying the issues, acknowledging their existence, or at minimum acknowledging there is a problem is an important first step. Keep the focus on what is right, not who is right, while working toward a resolution. Finally, identify next steps, record the plan and hold each other accountable.
According to Vital Smart, an organizational development and training consultancy, each unresolved conflict within an organization leads to approximately 8 hours of inefficiency. Equipping leaders with the critical skill of conflict management/resolution is a crucial skill. This episode lays the foundation for how leaders can use their EQ to squash conflicts and bolster efficiency.
Feel free to send us an email at info@emotionalintelligents.com and share your thoughts or visit us at https://linktr.ee/emotionalintelligents
46 episode
Semua episode
×Selamat datang di Player FM!
Player FM memindai web untuk mencari podcast berkualitas tinggi untuk Anda nikmati saat ini. Ini adalah aplikasi podcast terbaik dan bekerja untuk Android, iPhone, dan web. Daftar untuk menyinkronkan langganan di seluruh perangkat.