#170 Refusing Service

The Joyful DVM Podcast: Empowering Veterinary Professionals

In this episode, Dr. Cari Wise discusses the topic of refusing service to clients who come to veterinary hospitals while under the influence of drugs or alcohol.

Dr. Wise emphasizes the importance of utilizing the ability to refuse service and shares a personal experience where a client who was chemically altered came into her hospital.

She discusses how this situation is becoming more common in today's society and raises concerns about the impact of client's potential inability to make decisions and provide proper care for their pets when they are impaired.

The discomfort and challenges faced by veterinary professionals when interacting with impaired clients are also discussed, along with the need to establish protocols and procedures for handling such situations.

Dr. Wise advises veterinary professionals to trust their instincts and refuse service if they feel uncomfortable or unsafe, emphasizing the importance of prioritizing the safety of staff, clients, and patients.

She suggests involving outside help or authorities if necessary to ensure everyone's wellbeing and urges veterinary professionals to establish clear expectations for client behavior and create a work environment where everyone feels empowered to put safety first.

Resource:

Vet Life Academy

https://joyfuldvm.com/vetlifeacademy
Music Credit: Music by Lesfm from Pixabay