Hiring, Team Training and Best Practices for Dashboard Monitoring

The Orthopreneurs Podcast with Dr. Glenn Krieger

One resounding issue that echoes across orthodontic practices, with few exceptions, is the struggle to find and retain qualified team members.
In this episode, I am joined by Jenna Glass of Remote Response. She previously worked as the clinical training manager at Dr. Ben Fishbein's practice.
Her approach emphasizes not only providing tools for success but also building meaningful relationships with trainees. This dual focus ensures that the training process goes beyond mere technical skills, fostering a sense of connection and shared commitment.
Jenna's role at Remote Response involves training virtual assistants to monitor dashboards effectively, providing timely responses to patient queries, and ensuring a seamless experience.
With the experiences and knowledge collected from hiring, training, and managing orthodontic teams, Jenna is a treasure trove of insights and actionable tips on best practices for hiring people who fit your culture and setting them up for success through effective training.
We also discuss why you should outsource remote dashboard monitoring to streamline patient care and enhance efficiency.
Jenna Glass is slated to share her wealth of knowledge at the OrthoIgnite Conference happening in March, which is aimed at doctors who are in their first 5 years of practice, and she will also be speaking at Summit at Sea - OrthoPreneurs Summit 2024.
Key Takeaways
Intro (00:00)
Meet Jenna Glass (00:55)
Training and hiring clinical assistants (04:04)
Hiring for culture (09:39)
Giving people an opportunity to learn (12:32)
How to train new people in an ortho practice (17:07)
Hiring foreign workers for remote monitoring (23:52)
Best practice for remote dashboard monitoring (37:35)
Additional Resources
🔹 Learn more about Dashboard Monitoring: www.remoteresponse.com
🔹 Contact Jenna at [e-mail]
🔹 Ortho Ignite Conference for New Doctors: https://orthoignite.com/
🔹 Take Your Practice to New Heights with Fishbein Fundamentals: https://fishbeinfundamentals.com/
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🔹 Register for the OrthoPreneurs Summit at Sea (2024): https://opsummit2024.com/
🔹 For more information, visit: https://orthopreneurs.com/
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