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Transforming Healthcare: Insights from Kat Ketter and Frederik Mueller
Manage episode 426662749 series 3576772
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Join us as we delve into a candid conversation with Kat Ketter (AVP, Member Experience at Jefferson Health Plans) and Frederik Mueller (Co-Founder and CEO at Third Way Health) about the intersection of technology, partnerships, and member experience in healthcare. Discover key insights that are shaping the industry.
- Balancing tech and high touch care amidst budget constraints
- Outcome-based pricing models and their impact on BPO relationships
- Enhancing member engagement with predictive analytics and community outreach
- Transitioning to value-based care and improving provider-payer dynamics
- Addressing health equity and gaps in care for low-income populations
5 Things You’ll Learn in This Episode:
1. Tech-Community Synergy: Kat dives into the importance of finding the right balance between technology and partnerships.
2. Post-COVID Budget Blues: Budget constraints are a real thing post-COVID! Kat shares her strategy of analyzing member engagement patterns.
3. High Touch vs High Tech: Frederik warns against putting all our tech eggs into the AI basket. He champions a balanced approach that leverages both human touch and advanced tech.
4. Value-Based Partnerships: Both guests discuss a shift toward outcome-based pricing models, focusing on successfully resolved member interactions.
5. Health Equity: Kat passionately talks about closing care gaps for vulnerable populations using the "power of one" model.
Timestamps:
00:00 Unexpected entry into healthcare led to fascination.
05:58 Struggle, inspiration, and new beginnings shape journey.
11:26 Facilitating connections and automating to enhance interaction.
15:22 Balancing patient needs with technology in healthcare.
17:20 Personalized outreach includes door-to-door community engagement.
22:12 People are core, training, retention, competitive benefits.
26:04 Healthcare-focused organization with Fortune 100 influence.
28:43 Strategizing technology and partnerships in health industry.
31:32 Transitioning with technology, finding balance for advancement.
35:59 Move
The Uprising Show Website: https://theuprisingshow.com/
Vivek Nanda's LinkedIn: https://www.linkedin.com/in/viveknanda1/
Vivek Nanda's Twitter: https://x.com/vickks
TopHealth Media Website: https://tophealth.care/
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