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Are Customer Success and Project Managers Frenemies?
Manage episode 379431236 series 3294884
Konten disediakan oleh William Belcher & Valerio Bianconi, William Belcher, and Valerio Bianconi. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh William Belcher & Valerio Bianconi, William Belcher, and Valerio Bianconi atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Hosts William and Valerio speak to Carlynn McCarthy, a Professional Services Project Manager who has worked at a number of small and large, on-premises and SaaS companies working on large-scale enterprise customer implementations.
We tackle the complex delineation of responsibilities of PMs and CSMs, especially when it comes to ownership of customer onboarding, executive relationships, project handover, escalations and more.
Tune in for an interesting debate, and to find out if Implementation Project Managers and CSMs are compensated on the same metrics or not...
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