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The Customer Success Platform... Opportunity or Burden?
Manage episode 383118571 series 3294884
Konten disediakan oleh William Belcher & Valerio Bianconi, William Belcher, and Valerio Bianconi. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh William Belcher & Valerio Bianconi, William Belcher, and Valerio Bianconi atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.
Valerio and William welcome Justin Bradley, a veteran of both cybersecurity and customer success. In this episode, we tackle such thorny questions as:
- Why do you need a Customer Success Platform?
- When is the right time for companies to start thinking about investing in them?
- What are these platforms trying to achieve?
- What role can an AI take alongside a CSP?
- Do all companies need a CSP, or are there alternative methods that achieve the same outcome?
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