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CX Nexus Podcast

Nicole Saunders and Chris Detzel

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CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions ...
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Manufacturing is challenging, but if you are connected to a community of leaders, you can elevate your skills, solve your problems and grow your business! MakingChips was launched in 2014 to equip and inspire the metalworking nation. Hundreds of episodes and a million downloads later, it’s an industry-leading source of information, inspiration, and entertainment for manufacturing leaders of all types. It’s hosted by Jason Zenger and Nick Goellner, two multi-generational manufacturing leaders ...
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CX

Nicole Saunders and Chris Detzel

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Bulanan
 
CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions ...
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A monthly podcast series hosted by Colliers and Anjee Solanki, National Director of Retail Services for the U.S. Tune in every month for a fresh take on retail real estate and other related topics.
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Benzotired

Naftal Benisty

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Discussing the Benzodiazepine-Induced Neurological Dysfunction (BIND) pandemic with #heroes I meet along the way. Disclaimer: always consult your physician for medical advice. Benzotired is best listened to on #Spotify and https://podcasters.spotify.com/pod/show/benzotired. Listener discretion is advised. 🌐: https://benzotired.jimdosite.com/
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Welcome to the Coach’s IDEA podcast. I am your host Marvin Okello. We would like to acknowledge that the land on which the Canadian Sport Institute Atlantic’s office, and training facility is located, is the unceded territory of the Mi‘kmaq people. The meaning behind the IDEA acronym is Inclusion, Diversity, Equity and Accessibility (in both physical and financial aspects). The podcast’s purpose is to share the stories from the many diverse coaches across Atlantic Canada and their experience ...
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In the final segment of the first edition of At The Boring Bar, our expert panel of guests return to dive into the future of manufacturing and why manufacturing leaders need to embrace technology. They discuss the application of 3D printing and additive manufacturing and how they can be used to attract the next generation. Jason Zenger, Nick Goelln…
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How do you grow a machine shop through acquisitions? What is it like working in a legacy family business? How do you find and hire talented engineers? Where does AI fit into the daily grind? These are all questions that this team of industry experts and friends seek to answer over a glass of bourbon At the Boring Bar. Jason Zenger, Nick Goellner, M…
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In this episode of Retail: Recorded, host Anjee Solanki interviews Claudia Humphrey, a project manager with Colliers Engineering & Design. They discuss the critical elements of project management, and their conversation explores the balance between aesthetics and functionality in retail design, emphasizing how technology, like 3D programming, enhan…
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This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intersection of community management and sales strategies, particularly focusing on how community professionals can integrate their work with sales plays. Here's a detailed description of the episode: Introduction to the topic: The hosts introduce the ch…
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Some of the greatest ideas in manufacturing don’t happen in boardrooms but over a drink with peers. In At the Boring Bar, Jason aims to cut deeper into the conversations that matter most to manufacturing leaders. So pull up a chair, grab a drink, and join Jason as he uncovers the insights that drive the manufacturing industry forward. In this inaug…
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In this enlightening episode of CXNexus, hosts Nicole Saunders and Chris Detzel share their recent experiences transitioning to new roles in the customer experience and community management space. Both having just made significant career moves, they offer valuable insights and practical advice for professionals navigating job changes in the tech in…
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“Inspiring the extraordinary” is the theme for this year’s IMTS and that’s exactly what they’re doing. The Emerging Technology Center will showcase extraordinary advances in technology (including an exhibit by BlueForge Alliance and Apptronik's AI-Powered General Purpose Humanoid Robot). They’re offering specific ELEVATE programs for job shops, wom…
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In this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern marketing and sales strategies. Luke provides an in-depth explanation of essential concepts such as pipeline and bookings, and how these metrics are …
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This episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for customers and businesses alike. The discussion revolves around strategies for expanding revenue within existing customer accounts through cross-selling and u…
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This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intricacies of planning and executing successful business events, particularly in the context of customer experience and community building. The episode provides a comprehensive overview of event management, drawing from Chris's recent experience organiz…
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CX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They explore how community engagement can drive business growth through targeted strategies like ABX (account-based experience) and expansion opportunities. …
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In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the director of community at Zendesk, brings to the table a we…
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Maintenance is something that’s essential to protect the longevity of your machines but rarely something regularly implemented in shops. It’s often a huge and costly mistake. Don’t know where to start? In this episode, Manny Pasillas—a machine tool maintenance expert and the Founder and VP of Business Development for Tech CNCs—shares a simple yet e…
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What do you need to know before you launch automation in your shop? What would be signs that you’re not ready to automate? If you’re launching the process, how can you use your ERP/MRP to the fullest? Even the smallest mistakes—like not having a process in place to deal with the chips your machines are creating while running lights out—can be costl…
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Here’s our controversial take: We believe that “automated” is more important than “operated”. It’s a stance that scares a lot of operators—but it shouldn’t. In this episode of MakingChips, Mike Payne and Kaleb Mertz return to dive into part loading and pallet loading, a mixed vs fixed mindset, and why predictive is better than reactive. We’ll conne…
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Machine monitoring can give us insights into our machines that can and should change how we’re operating. The end goal is to drive better business results. But how should monitoring be paired with advanced business strategies to help you achieve those results? Mike Payne, Kaleb Mertz and I connect the dots in this episode of MakingChips. Because if…
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What if your life has little distinction between work and play? What if you’re so passionate about what you do that the time you spend on it is inconsequential? We began to explore the idea of work-life integration in part 1 of this series. In part 2, we dive into the creative ways we integrate our work and personal lives so that we can be fully pr…
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Lÿden Foust, CEO of Spatial AI, joins Anjee Solanki for this month's episode of Retail Recorded. One of retail's biggest challenges is identifying its core consumers; Spatial AI works with brands to surface its best customers by leveraging social media, retail visitation, and demographic data to classify their behavioral patterns by type and trade …
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Work-life balance. It’s a phrase that’s often thrown around. Many of us struggle feeling like we’ll never achieve some sort of balance. Work usually fills a greater space than we think it should. But what if that’s okay? Everyone’s heard the adage, “Find something you love and you’ll never work a day in your life.” What if you love your work? What …
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There are over 1 billion users on LinkedIn worldwide, 200 million of which are in the United States. Manufacturing is one of the largest industry segments represented on LinkedIn. Interestingly, LinkedIn is rewarding people who create content and share it on their platform. Why? It’s simple—they need more content. It’s time for manufacturing and fa…
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What’s keeping you up at night? What are you excited about? It’s important to reflect on the good, the bad, and the ugly. Why? First and foremost, to learn from our mistakes. But secondly, to embrace gratitude. Even despite challenges and setbacks, there’s always room for gratefulness and thankfulness. So in this episode of MakingSparks, Casey and …
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Gamification. Gamification is a highly successful strategy in the world of marketing. It’s used all the time to enhance engagement in children’s education. How can we apply gamification concepts to manufacturing education? Mike Payne, Paul Van Metre, Gabe Kooyers, and Chris Townsend joined me in this discussion and nailed down some incredible ways …
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How do we train the next generation of manufacturing leaders so employers are ready to hire them immediately? Do students still need to learn manual machinery? Or do employers only want skilled CNC machinists? These are just a few questions we dissect in this conversation with special guest and long-term educator Gabe Kooyers. Because if we’re not …
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In this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern marketing and sales strategies. Luke provides an in-depth explanation of essential concepts such as pipeline and bookings, and how these metrics are …
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Did you know that only about 6% of welders are women? Women bring a much-needed perspective and expertise to the table. So how do we get more women in welding? NIX has actively been trying to recruit, hire, and retain more women. In this episode of MakingSparks, we sit down with Tori Guzman and Aubree Beyer to hear what they think we can do—or cont…
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Where is the United States with reshoring initiatives? Do we still have huge vulnerabilities in our supply chain(s) that need to be addressed? If we continue to reshore manufacturing, will companies remain competitive? Reshoring impacts supply chains. Reshoring brings more jobs and opportunities to the US. These are all valid questions that are pla…
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Can small shops begin to automate their processes? Where do they start with automation? In this episode of MakingChips, the CNC Samurai, Steve Courchane, returns to share his passion for automation. He lays out his 3M process and how it changes the way you view automation. Because if you’re not modeling, making, or measuring—you’re not MakingChips.…
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Welcome to the Coaches' Idea Podcast, hosted by Marvin Okello. In this episode, we dive into the world of mental performance consulting with our esteemed guests, Nicole Kuzmich and Simon Taylor. Both certified mental performance consultants at CSIA, Nicole and Simon share their unique journeys and insights into their work with coaches. Nicole, a fo…
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Join host Anjee Solanki on Retail Recorded as she sits down with Alberta Waller, Senior VP for Real Estate Management Services at Colliers, in a conversation about valuable insights on the effective management of retail shopping centers amidst evolving challenges, offering practical tips for addressing rising operational costs, and emphasizing the …
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May 20th, 2024This episode is dedicated to the love of my life 💙Frank💙.In this indefinite last episode of Benzotired: I reflect on nearly two years of podcasting and share how significantly I've healed since my withdrawal.As I've healed, I have been doing what I always wanted to do: live life. After facing certain doom and magically survive, I am a…
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Whether you’re a small business or a growing enterprise, you need to seek out new customers and build relationships with them while pushing them through your sales pipeline. The reality is that you have to make more sales to grow your business. You need a way to track and measure your progress with potential customers (and current key accounts). In…
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May 17th, 2024In this (second-to-last indefinite) (bonus) episode: I speak with Nicole Lamberson, a Physician Assistant (P.A.) about benzo lingo: explaining and discussing language we use in the Benzo harmed community.Nicole is the Medical Director of the Benzodiazepine Information Coalition (BIC) and is incredibly engaged in the Benzo harmed commu…
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In this episode of the "Coaches' Idea" podcast, host Marvin Okello and his guest, Dave Green, delve into the topics of Inclusion, Diversity, Equity, and Accessibility (IDEA) in sports. Green, a respected community leader and Diversity and Inclusion specialist, takes listeners on a journey of his experiences in the realm of sports, from his days as …
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May 13th, 2024This episode is dedicated to Fronçois Chapet*🇨🇦 ✝️In this (bonus) episode: I team up with my friend Emma Saunders to discuss tinnitus. Emma and I got prescribed Benzodiazepines to deal with our tinnitus. In episode #3 of Benzotired we touch on our tinnitus briefly. Emma got tinnitus from Covid-19 and I got tinnitus from Lyme and/or th…
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You need to know the “numbers” in your business. Every business owner needs to know that they’re making enough to pay their employees, make and deliver their products, and grow the business. That’s just good business. Non-financial metrics are important, too. A successful business has to focus on quality, safety, customer service, on-time delivery,…
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Mike Payne has spent the last 20+ years deeply entrenched in the M&A process with dozens of companies throughout Oklahoma. Early in his career, he realized he loved the world of manufacturing. He also learned that he enjoyed operating a business. He was just waiting for the right opportunity to unfold. Then it happened: Six years ago, Mike was able…
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Are you the type of manufacturing leader who prefers to do everything yourself? You learn and innovate as you go, right? We’ve learned from experience: There is an art and a science to recruiting. I’ve muddled through using LinkedIn Recruiter to make some hires. And while it’s a great tool, it can only do so much. So in this episode of MakingChips,…
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April 19th, 2024In this episode: I catch up with Haeley (featured on episode 10). Haeley briefly shares her Benzo story and how she has being doing after her last appearance on Benzotired.Haeley started to implement liquid compounded Diazepam / Valium at 15 milligrams and has microtapered down to 9 milligrams ever since.Haeley and her husband Tom l…
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My shop has been restoring a 1959 Ford F10. When we decided to recreate a digital dash for the truck, we decided to ask the LinkedIn world for help. That’s when I met Ira Laughy with rapid3D. Rapid3D exists to solve complex measurement challenges to empower confident decision-making. We scanned the space and current dash and Ira and his team helped…
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How important is building relationships and trust with your vendors? When you do have established relationships, are you placing too much trust in them? How do you balance being business savvy and trusting? Mark McCormack is known for saying “All things being equal, people will do business with a friend; all things being unequal, people will still …
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This episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for customers and businesses alike. The discussion revolves around strategies for expanding revenue within existing customer accounts through cross-selling and u…
  continue reading
 
April 2nd, 2024In memory of dr. Christy Huff ✝️.In this (bonus) episode: I have an informal conversation about working with BIND (Benzodiazepine Induced Neurological Dysfunction) with my friends Emma Saunders 🇬🇧 (from beatingthebenzo.com) and Emma Hames 🇬🇧 (producer of the documentary Toxsick).If you want to honor dr. Christy Huff and/or find more …
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What are the benefits of working closely with a local career & technical education center? You can have a huge impact on the local community, education system, and businesses. If you partner with a local technical center, it could have a far-reaching impact—and it just might help you recruit the next generation. Nix Partners with a local career & t…
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POV: You’re a woman with an entrepreneurial edge. You want to start a business. Why not consider the manufacturing industry? There are only 6,431 women-owned manufacturing businesses in the United States (representing just 2% of all manufacturing companies). 20% of them are minority-owned. This industry needs a woman’s perspective and expertise. So…
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POV: You’ve decided to start the process of implementing automation in your machine shop—but it isn’t as easy as flipping a switch. It’s a process that consists of failing forward and learning from every mistake. Tom Schroeder—the Executive Vice President at PBC Linear—joins us in this episode of Lights Out to share how to prioritize flexibility wh…
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CX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They explore how community engagement can drive business growth through targeted strategies like ABX (account-based experience) and expansion opportunities. …
  continue reading
 
There are around 17,000 contract manufacturing job shops in the US. That sounds pretty great, right? The truth is that growth is down 16% since 2008. Now, more than ever, we need new entrepreneurs in the manufacturing industry. Matthew Nix, Paul Van Metre, Drew Crowe, and Mike Payne join me in this roundtable discussion to talk about the vast oppor…
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How can leadership remain connected to what’s happening on the shop floor? At Nix, we’ve found a creative way to bridge a gap that many businesses experience. We’ve implemented a program that allows our front line to address problems and propose solutions so that their everyday real-world problems are being fixed. Dakota Hunt and Jack Henry Hagan r…
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In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the director of community at Zendesk, brings to the table a we…
  continue reading
 
Welcome to the first episode of the Coach's IDEA podcast. Allison Saunders is the Canadian Sport Institute Atlantic’s Community Coaching Lead and has been selected to coach the female indoor volleyball team for the 2025 Canada Games. Allison is a high level volleyball player who began coaching as a way of giving back to the community by creating hi…
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