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E272 | Activating Growth through Data-Driven Insights with Crystal Widjaja on Retention Funnels

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Manage episode 451384527 series 2505086
Konten disediakan oleh Andrew Michael. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Andrew Michael atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Today on the show, we have Crystal Widjaja, Executive-in-Residence at Reforge and angel investor and advisor to several startups.

In this episode, Crystal shares her expertise on activating growth through data-driven insights, focusing on the importance of well-structured retention funnels. She explains how to design impactful onboarding experiences, track the right metrics, and identify key points of abandonment to improve user activation and engagement.

We then delve into the power of segmentation and discuss how understanding user behavior and traits can unlock exponential growth. Finally, we explore actionable tips for avoiding common data pitfalls and creating a culture of experimentation and improvement.
Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

  continue reading

Chapter

1. E272 | Activating Growth through Data-Driven Insights with Crystal Widjaja on Retention Funnels (00:00:00)

2. Introduction and Crystal's Journey (00:01:41)

3. Defining the Chief of Staff Role (00:06:14)

4. Why Analytics Efforts Often Fail (00:09:34)

5. Designing Effective Retention Funnels (00:17:27)

6. The Power of Segmentation (00:23:31)

7. Avoiding the Pitfalls of Dashboards (00:30:16)

8. Driving Retention through Engagement Loops (00:38:23)

9. The Untapped Opportunity of Canceled Subscribers (00:40:39)

281 episode

Artwork
iconBagikan
 
Manage episode 451384527 series 2505086
Konten disediakan oleh Andrew Michael. Semua konten podcast termasuk episode, grafik, dan deskripsi podcast diunggah dan disediakan langsung oleh Andrew Michael atau mitra platform podcast mereka. Jika Anda yakin seseorang menggunakan karya berhak cipta Anda tanpa izin, Anda dapat mengikuti proses yang diuraikan di sini https://id.player.fm/legal.

Today on the show, we have Crystal Widjaja, Executive-in-Residence at Reforge and angel investor and advisor to several startups.

In this episode, Crystal shares her expertise on activating growth through data-driven insights, focusing on the importance of well-structured retention funnels. She explains how to design impactful onboarding experiences, track the right metrics, and identify key points of abandonment to improve user activation and engagement.

We then delve into the power of segmentation and discuss how understanding user behavior and traits can unlock exponential growth. Finally, we explore actionable tips for avoiding common data pitfalls and creating a culture of experimentation and improvement.
Mentioned Resources

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

  continue reading

Chapter

1. E272 | Activating Growth through Data-Driven Insights with Crystal Widjaja on Retention Funnels (00:00:00)

2. Introduction and Crystal's Journey (00:01:41)

3. Defining the Chief of Staff Role (00:06:14)

4. Why Analytics Efforts Often Fail (00:09:34)

5. Designing Effective Retention Funnels (00:17:27)

6. The Power of Segmentation (00:23:31)

7. Avoiding the Pitfalls of Dashboards (00:30:16)

8. Driving Retention through Engagement Loops (00:38:23)

9. The Untapped Opportunity of Canceled Subscribers (00:40:39)

281 episode

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